Position Summary
Deloitte Consulting LLP seeks a Consulting, Consultant in New York, New York and various unanticipated Deloitte office locations and client sites nationally.
Work You'll Do
Design and prototype customer-facing growth strategies and innovation portfolios to enable global Fortune 500 companies to drive innovation and achieve new market/industry penetration in targeted geographies. Examine products to determine how they historically and currently interact with users from different demographics and in different job functions, and identify risk potential for negative user experience. Provide guidance and direction to corporate on the product engagement of diverse consumers. Organize and determine customer profile, campaign management, and offer management, and differentiate service offering to demonstrate Deloitte's capabilities. Identify and address the unique needs and challenges of various customers, analyze digital platforms, and engage users from different demographics in order to assess the risk potential for negative user experience. Develop and prioritize advanced analytics use cases throughout customer journeys in order to improve customer experience, customer enablement, and customer retention. Design experiments and testing methods to assess effectiveness of different digital marketing approaches, and optimize marketing strategy to drive customer outcome.
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• 50% Travel required nationally.
• Telecommuting permitted.
• Work location includes various unanticipated Deloitte office locations and client sites nationally.
Requirements
Bachelor's degree or foreign equivalent in Business Administration, any STEM field, or a related field. Must have 1 year of related work experience in the job offered or in a related occupation. Position requires 1 year of related work experience in each of the following:
• Performing UX/UI design and design processes, including research, synthesis, insight generation, ideation, design, prototyping and testing;
• Utilizing storytelling, design thinking, and human-centered design to drive innovation and user-centric ideation projects forward, leveraging User Journey Mapping, Storyboarding techniques and tools including Figma, Visio, and Lucidchart;
• Gathering functional and technical requirements, analyzing client requirements, and translating requirements into project designs to deliver solutions, using Confluence, Jira, Monday.com, Microsoft Project and Smartsheets;
• Performing analytics and building visualizations, including worksheets, dashboards, stories, and data manipulation, utilizing Excel and Tableau;
• Building advanced presentations to include project timeline charts, clean and consistent formatting, process documentation, client analysis, and executive summaries, utilizing PowerPoint, Visio and Microsoft Project;
• Collaborating with cross-functional teams to perform process optimization for purposes of cost reduction and improved efficiency, utilizing Agile sprint planning and Scrum methodologies; and
• Designing market validation, research surveys, user testing and feedback utilizing Qualtrics and Medallia to optimize digital marketing strategy and customer experience.
Other
Hours: M-F, 40 hours/week;
Annual Salary: $111,966.00 - $155,375.00.
If offered employment, must have legal right to work in U.S. EOE, including disability/veterans.
Recruiting tips
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Benefits
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
Our people and culture
Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.
Our purpose
Deloitte's purpose is to make an impact that matters for our clients, our people, and in our communities. We are creating trust and confidence in a more equitable society. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. We are focusing our collective efforts to advance sustainability, equity, and trust that come to life through our core commitments. Learn more about Deloitte's purpose, commitments, and impact.
Professional development
From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.
As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
Requisition code: 210888