Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.Reporting to the Chief of Staff for the Office of the Chief Psychiatric Officer, this leader will support the portfolio management & execution of strategic initiatives for CVS Health Enterprise Behavioral Health.
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As a key member of the Office of the Chief Psychiatric Officer ("OCPO") team, the Project Manager of Performance & Implementation will ensure the execution of key activities to drive forward behavioral health clinical performance and strategy for CVS Health. The Project Manager of Performance & Implementation will support senior OCPO leaders in the execution of their portfolio, with responsibilities for project management, priority setting, and reporting processes.
Responsibilities will include:
- Supporting interdisciplinary strategic development and implementation of high priority programs including workstreams related to service performance, customer satisfaction, clinical operations, quality& safety, network development, payer contracting, business operations, and technology.
- Work with Enterprise OCPO leadership to track key performance indicators and the processes to communicate progress towards goals
- Ensuring milestones are properly defined and achieved for a variety of work streams.
- Monitor progress on portfolio priorities, proactively identify and solve execution issues, and maximize the speed and quality of execution for the OCPO portfolio
- Drive productivity and quality improvements through process streamlining and automation to achieve best in class service and lowest cost to serve
- Keep senior leadership informed of key performance insights and critical issues on an ongoing basis including preparing and presenting reports detailing the status of specific initiatives to inform decision-making processes
- Facilitating senior executive communications to secure alignment on clinical strategy.
- Support and/or lead special projects and initiatives as needed
- Provide leadership team with recommendations to improve performance and execution across the organization
- 5+ years of work experience in healthcare strategy and operations
- Ability to lead in a highly matrixed organization
- Exemplary focus on delivery and execution
- Highly organized, detail oriented, proficient analytical ability, with effective listening and presentation skills and ability to manage sophisticated projects
- Proven experience as a leader who clearly communicates with and engages leaders, clinical community, and team members in establishing a culture of openness, trust, and continual improvement
- Experience with Behavioral Health programs, outcomes, network contracting, and strategy
- Working knowledge of payor, provider, and product segments of the healthcare and pharmacy industry
- Demonstrated ability developing analysis, presentations, and supporting material to successfully implement strategy or change management initiatives
- Experience with Utilization Management Programs
Bachelor's Required Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:$54,300.00 - $145,860.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off ("PTO") or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.
For more detailed information on available benefits, please visit Benefits | CVS HealthWe anticipate the application window for this opening will close on: 03/11/2025Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.