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Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
Position Summary
The Population Health Manager helps partners improve healthcare quality and achieve ACO Shared Savings. The Population Health Manager achieves these aims by carefully tracking performance metrics, serving as a project manager, and training partners to effectively implement CVS Accountable Care Foundational Programs such as team-based care, annual wellness visits and proactive primary care. The Population Health Manager facilitates calls with primary care practices, builds strong partner relationships and identifies opportunities where additional subject matter expertise should be deployed
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Required Qualifications
- Tightly manage key performance indicators for assigned primary care practices.
- Deliver and coach partners on Foundational Programs including patient messaging, same day visit processing, standing orders, pre visit planning, team based documentation, coding and documentation fundamentals, quality outreach campaigns, annual wellness visit workflows and use of patient summaries.
- Host and conduct monthly Action Planning calls with partners to support the implementation of population health priorities as determined in the JOC Meeting.
- Provide project management and oversight to guide partner's ACO work.
- Serves as the first escalation point for partner questions and concerns.
- Effectively communicates business and technology issues as well as solutions.
- Build and maintain strong organizational relationships at CVS Accountable Care as well as within partner organizations.
- Integrate population health software (CVS Analytics Platform) into partner interactions and assist partners to optimize their utilization of the platform to meet ACO goals.
- Gather data and track relevant performance metrics. Use this data to drive partner discussions around improvement opportunities and progress towards goals and objectives. Escalate concerns to manager and regional team in a timely manner.
- Document partner's progress and barriers and connect partners with SMEs as needed.
- Access and promote resources provided by subject matter experts on quality reporting, promoting interoperability, ACO compliance, value-based payment policy and other related programs.
- Attend weekly regional huddles as well as partner facing events like Symposium.
- Identify and promote Signify training content related to a specific partner's needs.
- Holds partners accountable to goals set in the JOC related to healthcare quality and ACO shared savings.
- Stay current on evolving ACO program requirements from CMS as well as CVS Accountable Care.
- Travel up to 10-25% to partner and internal meetings
- Minimum two years' experience in provider clinic, health system, account management, partner services or consulting.
- Previous experience in project management
- Previous experience working with Accountable Care Organizations
- Residing in or near Dallas, TX preferred
- RN, LPN or LCSW preferred
Pay Range
The typical pay range for this role is:
$46,988.00 - $102,000.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off ("PTO") or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.
For more detailed information on available benefits, please visit Benefits | CVS Health
We anticipate the application window for this opening will close on: 10/29/2024
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.