Diversity and Inclusion are core values at Signify Health, and fostering a workplace culture reflective of that is critical to our continued success as an organization.

Essential Duties and Responsibilities: To perform this job successfully, the Senior Population Health Manager must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Tightly manage key performance indicators for strategic/large primary care practices.

• Deliver and coach partners on Foundational Programs including patient messaging, same day visit processing, standing orders, pre visit planning, team based documentation, coding and documentation fundamentals, quality outreach campaigns, annual wellness visit workflows and use of patient summaries.

• Host and conduct Action Planning calls with partners to support the implementation of population health priorities as determined in the JOC meetings.

• Provide project management and oversight to guide partner's ACO work.

• Serves as the first escalation point for partner questions and concerns.

• Effectively communicates business and technology issues as well as solutions.

• Build and maintain strong organizational relationships at CVS Accountable Care as well as within partner organizations.

• Integrate population health software (CVS Analytics Platform) into partner interactions and assist partners to optimize their utilization of the platform to meet ACO goals.

• Gather data and track relevant performance metrics. Use this data to drive partner discussions around improvement opportunities and progress towards goals and objectives. Escalate concerns to manager and regional team in a timely manner.

• Document partner progress and barriers and connect partners with SMEs as needed.

• Access and promote resources provided by subject matter experts on quality reporting, promoting interoperability, ACO compliance, value-based payment policy and other related programs.

• Attend weekly regional huddles as well as partner facing events like Symposium.

• Identify and promote CVS Accountable Care training content related to a specific partner's needs.

• Holds partners accountable to goals set in the JOC related to healthcare quality and ACO shared savings.

• Stay current on evolving ACO program requirements from CMS as well as CVS Accountable Care.

• Serve as a mentor to internal team members (Population Health Manager) via one on one interactions and broad team trainings.

• Develop content and speak at partner facing events (in-person and virtually).

• Travel up to 10-25% to partner and internal meetings

Competencies: To perform the job successfully, an individual should demonstrate the following.

• Demonstrates a commitment to CVS Accountable Care Heart at Work Behaviors.

• Demonstrates ability to cultivate rapport with partners.

• Demonstrates ability to work closely with a team to support partner needs.

• Demonstrates self-motivation and initiative in learning new programs, policies and skills.

• Demonstrates critical thinking skills necessary to develop a comprehensive practice improvement plan.

• Demonstrates ability to work in a high-caseload, fast-paced environment with rapidly changing priorities, flexibility, and a positive attitude.

• Demonstrates strong oral and written communication skills.

• Demonstrates ability to cultivate strong professional partner-service rapport.

• Demonstrates detail-oriented approach to work; focuses on operational progress, program effectiveness and results.

• Demonstrates passion for health care quality improvement and change management.

Continuous Learning - Assesses own strengths and weaknesses. Pursues training and development opportunities. Seeks feedback to improve performance. Shares expertise with others. Strives to continuously build knowledge and skills.

Customer Service - Displays courtesy and sensitivity. Manages difficult or emotional customer situations. Meets commitments. Responds promptly to customer needs. Solicits customer feedback to improve service.

Planning & Organization - Integrates changes smoothly. Plans for additional resources. Prioritizes and plans work activities. Sets goals and objectives. Uses time efficiently. Works in an organized manner.

Problem Solving - Develops alternative solutions. Gathers and analyzes information skillfully. Identifies problems in a timely manner. Resolves problems in early stages. Works well in group problem solving situations.

Teamwork - Balances team and individual responsibilities. Contributes to building a positive team spirit. Exhibits objectivity and openness to others' views. Gives and welcomes feedback. Puts the success of the team above their own interests.

Use of Technology - Adapts to new technologies. Demonstrates required skills. Keeps technical skills up to date. Troubleshoots technological problems. Uses technology to increase productivity.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

• Bachelor's degree from an accredited university or college is required.

• Minimum five years' experience in provider clinic, health system, account management, partner services or consulting.

• Master's degree is a plus (e.g., MPH, MHA, MPA, MBA)

• Previous experience in project management preferred.

• Previous experience working with Accountable Care Organizations preferred.

We are committed to equal employment opportunities for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

About Us:

Signify Health is helping build the healthcare system we all want to experience by transforming the home into the healthcare hub. We coordinate care holistically across individuals' clinical, social, and behavioral needs so they can enjoy more healthy days at home. By building strong connections to primary care providers and community resources, we're able to close critical care and social gaps, as well as manage risk for individuals who need help the most. This leads to better outcomes and a better experience for everyone involved.

Our high-performance networks are powered by more than 9,000 mobile doctors and nurses covering every county in the U.S., 3,500 healthcare providers and facilities in value-based arrangements, and hundreds of community-based organizations. Signify's intelligent technology and decision-support services enable these resources to radically simplify care coordination for more than 1.5 million individuals each year while helping payers and providers more effectively implement value-based care programs.

To learn more about how we're driving outcomes and making healthcare work better, please visit us at www.signifyhealth.com.

We are committed to equal employment opportunities for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

Pay Range

The typical pay range for this role is:

$46,988.00 - $102,000.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off ("PTO") or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

For more detailed information on available benefits, please visit Benefits | CVS Health

We anticipate the application window for this opening will close on: 11/27/2024

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.