Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.Position Summary

Health is everything. At CVS Health we are committed to increasing access, lowering costs and improving quality of care. Millions of times a day, we're helping people on their path to better health- from advising on prescriptions to helping manage chronic and specialty conditions. Because we're present in so many moments, big and small, we have an active, supportive role in shaping the future of health care. Lead Pharmacy Technicians are at the forefront of our purpose as they deliver compassionate care to our millions of patients every day.

• Promotes a path to better health by engaging customers to learn about their health and medications; educates customers about CVS services and products appropriately positioning CVS as a partner in customers' path to better health.
• Focuses on the customer, keeping the customer top of mind at all times, prioritizing customer needs, displaying genuine care and empathy in all interactions, and ensuring complete customer satisfaction.
• Understands and follows applicable Federal and State laws (e.g., HIPAA), regulations (e.g., OSHA), professional standards, and ethical principles; complies with CVS policies and procedures to ensure patient safety and protect patient privacy and security.
• Effectively follows workflow procedures with an in-depth understanding of each workstation (i.e., Pick- Up, Drop-Off, Drive-Thru, Production) for day-to-day coordination and processing of patient medication orders; manages own responsibilities while shifting to help the team where needed.
• Delivers results while balancing quality and efficiency in all tasks, maintains accuracy while consistently meeting workflow and inventory management goals.
• Demonstrates compassion and care by proactively identifying and resolving potential problems to ensure customers have their medications when needed; collaborates with immediate and extended pharmacy teams, medical staff, insurance companies, and customers alike to resolve issues, ensure accuracy, and deliver timely resolution of any medication or insurance related concerns.
• Actively seeks opportunities to expand clinical, technical and insurance knowledge, leveraging available tools and training resources, to develop the basic drug understanding and technical expertise needed to accurately and more effectively assist customers.
• Contributes to high-performing teams by looking for opportunities to contribute to individual and broader team goals, remains flexible for both schedule and business needs while easily adapting to changes at work to enables supportive, collaborative, and challenging work environment.
• Assists Pharmacist with managing day-to-day activities and administration which may include daily and weekly reports as well as pharmacy scheduling.
• Coordinates/implements the training and development of support staff with field training team.
  Willingly coaches, trains and mentors new colleagues to develop the team and share best practices. Provides support staff performance feedback to the Pharmacy Manager to contribute to their growth
  and development.
• Leads with heart by setting an example of outstanding performance for his or her team. Remains flexible, provides coaching, is supportive and respectful while always striving to get better.
• Proactively takes on additional tasks and responsibilities, demonstrating a strong work ethic.
  Identifies opportunities and shares insight on how to improve patient care and customer service.
• Provides training, acts as back up and provides mentoring and coaching to the Inventory Specialist.
  
  -Please note in select markets the collective bargaining agreement rules regarding the Pharmacy Technician would apply.
  DISCLAIMER:
  
  The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
  
  Based on the role and location, this position may require you to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless you are approved for a reasonable accommodation based on disability, medical condition, pregnancy, or religious belief that prevents them from being vaccinated. Proof of vaccination will be required on your first day of employment or within the first few months in the position, depending on the role and location. If you are considered for a role, more information will be provided during the hiring process.
• Required Qualifications
  Preferred Qualifications
  Education
  High School diploma or equivalent preferred but not required.
  • National Certification (PTCB or ExCPT)
  • Must be at least 18 years of age
  • Licensure requirements vary by state
  • Attention and Focus
    
    o The ability to concentrate on a task over a period of time without being distracted
  • Customer Service Orientation
    
    o Actively look for ways to help people, and do so in a friendly manner
    
    o Notice and understand customers' reactions, and respond appropriately
  • Communication Skills
    
    o Use and understand verbal and written communication to interact with customers and colleagues
    
    o Actively listening by giving full attention to what others are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
  • Mathematical Reasoning
    
    o The ability to use math to solve a problem, such as calculating day's supply of a prescription
  • Problem Resolution
    
    o Is able to judge when something is wrong or is likely to go wrong; recognizing there is a problem
    
    o Choosing the best course of action when faced with a complex situation with several available options
    PHYSICAL DEMANDS:
  • Remaining upright on the feet, particularly for sustained periods of time
  • Moving about on foot to accomplish tasks, particularly for moving from one work area to another
  • Picking, pinching, typing or otherwise working primarily with fingers rather than whole hand or arm
  • Extending hand(s) and arm(s) in any direction
  • Bending body downward and forward by bending spine at the waist
  • Stooping to a considerable degree and requiring full use of the lower extremities and back muscles
  • Expressing or exchanging ideas by means of spoken word; those activities where detailed or important spoken instructions must be conveyed accurately
  • Perceiving the nature of sounds at normal speaking levels with or without correction, and having the ability to receive detailed information through oral communication
  • Visual Acuity:
    
    o The worker is required to have close visual acuity to perform activities such as: transcribing, viewing a computer terminal, reading, visual inspection involving small parts
  • Occasional lifting of up to 30 lbs; exerting up to 30 lbs of force occasionally and/or up to 10 lbs of force frequently, and/or a negligible amount of force constantly to move objects
  • Work 30 hours or greater per week
  • Greater than 1 year experience as a CVS Pharmacy Technician
  • Experience in Inventory Specialist role

• 1+ years of experience as a Pharmacy Technician
• Must comply with any state board of pharmacy requirements or laws governing the practice of pharmacy, which includes but is not limited to, age, education, and licensure/certification
  • If the state board of pharmacy does not address or mandate a minimum age requirement, must be at least 18 years of age as allowed by state employment laws
  • If the state board of pharmacy does not address or mandate a minimum educational requirement, must have a high school diploma or equivalent, as defined by the state, or be actively enrolled in high school or high school equivalency program
• State-level licensure requirements vary by state
• Ability to work 30 hours or greater per week
• Regular and predictable attendance, including nights and weekends
• Ability to complete required training within designated timeframe
• Attention and Focus:
  • Ability to concentrate on a task over a period of time
  • Ability to pivot quickly from one task to another to meet patient and business needs
  • Ability to confirm prescription information and label accuracy, ensuring patient safety
• Customer Service and Team Orientation:
  • Actively look for ways to help people, and do so in a friendly manner
  • Notice and understand patients' reactions, and respond appropriately
• Communication Skills:
  • Use and understand verbal and written communication to interact with patients and colleagues
  • Utilize active listening by giving full attention to what others are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
  • Provide clear and actionable direction, coaching and feedback to pharmacy team members
• Mathematical Reasoning:
  • Ability to use math to solve a problem, such as determining the total number of tablets to dispense, day's supply, and/or number of full bottles and additional bottles needed to fill a prescription
• Problem Resolution:
  • Recognize challenging patient or colleague interactions and choose the best course of action when faced with multiple options
• Physical Demands:
  • Be mobile and remain upright for extended periods of time
  • Lift, scan, and bag items
  • Reach overhead; stretch or reach out with the body, arms, and/or legs to grasp items
  • Move fingers repetitively, picking, pinching, typing, or otherwise working primarily with fingers rather than whole hand or arm
  • Extend hand(s) and arm(s) multiple directions to place, move, or lift items
  • Control precision; quickly adjust machines to exact positions
  • Stoop to a considerable degree, requiring full use of the lower extremities and back muscles to move items between low and high positions, including bending spine at the waist
  • Close visual acuity to perform activities such as: transcribing, viewing a computer terminal, reading, visual inspection involving small parts
  • Occasionally lift up to 20 lbs. and/or exert up to 20 lbs. of force; Frequently lift up to 10 lbs. and/or exert up to 10 lbs. of force; Consistently lift and/or exert a negligible amount of force to move objects.
  • Express or exchange ideas by means of spoken word where detailed or important spoken instructions must be conveyed accurately
  • Have the ability to receive detailed information through oral communication
• Team Management and Leadership
  • Lead by example and set a positive tone for the team
  • Delegate tasks, empower team members, and foster a collaborative work environment
  • Motivate and inspire team members to adhere to standards and achieve high performance
  • Apply problem-solving skills to address challenges and find innovative solutions
  • Adaptability and accountability to navigate changing circumstances and take ownership
  • Coach, reinforce, encourage, and provide feedback to pharmacy team members
• Any additional tasks as directed by Supervisor or Manager

• National Certification
• 3-5 years previous experience as a Pharmacy Technician
• Previous experience in a pharmacy, retail, medical, or customer service setting
• Previous experience in the Inventory Specialist role
• Ability to work in the home store, and across the market in other locations, to meet business needs