At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.Position Summary
We are looking for client-focused individuals to join our Pharmacy Account Management Team. As an Account Manager for our team, you will have the opportunity to learn and train in all lines of business that we support. In this role, you will be responsible for serving as a consultative partner working directly with clients and key stakeholders helping to support all activities related to our clients' pharmacy benefit plans (i.e. setting up new plans, optimizing plan changes, analyzing complex problems, identifying root cause, assisting with driving practical and creative solutions, etc.).Additionally, you will be required to demonstrate a high level of quality in client service through the execution of accuracy, responsiveness, reliability, exhibiting business acumen and professionalism on every interaction in a fast-paced account management environment. In this Pharmacy Account Manager role, you will also be provided 4 weeks of intensive instructor lead training and peer mentoring in our Commercial line of business.In the role, you must be able to travel up to 30%. Travel may require, but is not limited; to flights, overnight stays, local travel on short notice and other travel deemed necessary by the Company.
Want more jobs like this?
Get jobs in Springfield, IL delivered to your inbox every week.
Required Qualifications
- 3+ years of experience in a client/customer service based environment or in a previous Account Manager role
- 1+ years of experience with Microsoft Office Suite with a focus on Excel, PowerPoint, Word, Outlook, and Web applications
- Motivation to learn and grow with an organization
- Excellent client/customer service skills
- Excellent verbal and written communication skill
- Excellent organizational and time management skills
- Ability to multitask- i.e., handle multiple projects / priorities on an ongoing basis
- Excellent interpersonal and collaborative skills with the ability to work in a team environment
- Able to work independently in a fast paced and changing work environment with quick turnaround
- Requires attention to detail and the ability to meet deadlines with a variety of responsibilities
- Ability to work effectively with multiple functional areas
- Ability to exercise professional judgment in anticipating, analyzing and resolving client issues.
- Ability to creatively solve problems when dealing with a multitude of variables where standard resolutions do not exist
- Ability to analyze and interpret general business periodicals, professional journals, and business correspondence
- Ability to travel up to 30%
- Knowledge of Prescription Benefit Management (PBM) industry helpful but not required
- Experience working with multiple intranet and extranet systems, CRM, or adjudication platforms (i.e., SalesForce, Peoplesafe, AS400 system knowledge, etc.)
- High School Diploma or GED required
- Bachelor's Degree preferred
40Time Type
Full timePay Range
The typical pay range for this role is:$43,888.00 - $93,574.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.Great benefits for great peopleWe take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
- Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
- No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
- Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.