Operational Excellence Manager (Onsite-NJ)

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.About us:

Bring your Heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personalized message that how we deliver our services is just as important as what we deliver. As part of the Operational Excellence Team, we want to Stabilize, Modernize & Optimize.Position Summary:The Manager, Operational Excellence role is responsible for being a key member of the team to lead and drive projects and culture to improve safety, quality, delivery, and productivity of the operations. In this role, you will be responsible for the continuous improvement and support improvement of the key KPIs at the facility. Some specific responsibilities will be maintaining labor management systems (LMS), lean implementation, and process design/improvement. You will work to be the glue between operations, network optimization, and automation to drive a clear vision together to improve the DC value stream and CI roadmap. The role requires exceptional influence, management skills and a proven record of successfully directing colleagues who are not direct reports. Role will be expected to travel 10-15% to other DCs.Responsibilities:Safety, Quality & Delivery: The manager will be responsible for delivering capacity improvements to the operations by identifying and executing kaizens to remove bottlenecks, increase storage density, and ultimately meet customer demand. Responsible for identifying and improving safety at the site through use of technology, layout, improved ergonomics, and 5S process. Responsible for helping to deliver world class quality by supporting sites with problem solving techniques to get to root cause and problems are made visible to solve.Process Engineering: Applies engineering methodologies/tools such as product slotting, studying labor standards (time studies), layouts and optimization of flow, and resource modeling to improve processes and drive waste reduction for distribution and inventory control operations. Help lead and contribute to site strategy and execution of process improvement initiatives with a primary focus on picking operations (full / split case), replenishment setup to minimize travel, and JIT inventory replenishment to drive higher throughput.Lean: The manager will be looked at to be the site expert in lean manufacturing and will support the team to meet business objectives. Manages and completes high impact CI projects across the operation that lead to improved business results. Assesses CI initiatives and provides input and recommendations on future activities. Demonstrate a high level of competency in wide range of lean tools. Educates colleagues in the use and implementation of CI & Lean principles. Support facilitation and execution Kaizen Events through all stages (A3 charter ideation - PST / creation, pre-work identification and completion, delivery of results in Kaizen week, regular follow up and follow through on sustainment). Improving effectiveness of tier meetings, establishing/improving standard work, value stream mapping, creating a shared vision, implementing poke-yoke, and coaching process owners on how to use lean methods to achieve operational excellence.Project & Change Management: The manager will be responsible for planning and executing multiple projects at the same time and utilize good project management skills by managing risk, understanding critical path and dependencies to meet project goals on time. Be able to see opportunities for improvement, put together a financial business case and project plan to initiate the change. Conducts process assessments, value stream mapping, and root cause analyses to direct the selection and integration of Lean Six Sigma methodologies like DMAIC (Define, Measure, Analyze, Improve, Control) to achieve desired outcomes.Data Engineering: Develop the capabilities to translate data to information via reports and strive toward the creation of Power BI dashboards, Snowflake, SQL to aid in decision making and problem solving. Translate data to information to aid in decision making and problem solving including but not limited to improved traceability, performance dashboards, and performance reports. Will strongly use data to support and drive process and performance management decision with the operations team. Responsible for maintaining and optimizing standards to drive informed decision making.Candidate Requirements:

• 3-5 years of experience in a manufacturing, distribution or process structured environment
• Bachelor's degree in technical or business degree
• Lean yellow or green belt certification
• Strong interpersonal & communication skills, self-motivated, customer-oriented, and successful at managing multiple priorities and tasks
• Strong analytical thinking and critical thinking skills and working with data/reports.
• Should be able to work with a multidisciplinary approach in problem-solving (DMAIC) and collaborating with both internal and external stakeholders

• Bachelor's degree in industrial engineering, manufacturing engineering, or related engineering/science/business fields
• 7+ years' experience in a manufacturing, distribution center or process oriented environment with 3+ in continuous improvement, industrial engineering, or process engineering
• Standards-based time and motion study systems such as MOST
• Manhattan or INFOR WMS system experience a plus
• Power BI or Tableau dashboard creation experience
• Lean Six Sigma Black certification or similar
• Create project budgets and financial justifications related to capital expenditure equipment/projects
• Comfortable creating and presenting concepts within a team of direct peers as well as senior-level management
• Good verbal and written communications skills in English (Spanish a plus)

• Collaborates - Works cooperatively with others across the organization to achieve shared objectives; Represents own interest while being fair to others and their areas; Partners with others to get work done; Credits others for their contributions and accomplishments; Gains trust and support of others.
• Dealing With Ambiguity - Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air doesn't have to finish things before moving on, can comfortably handle risk and uncertainty.
• Drives Results - Has a strong bottom-line orientation; Persists in accomplishing objectives despite obstacles and setbacks; Has a history of exceeding goals successfully; Pushes self and others to achieve results.
• Persuades - Positions views and arguments appropriately to win support. Convinces others to act; Negotiates skillfully in tough situations; Wins concessions without damaging relationships; Responds effectively to the reaction and position of others.
• Problem Solving - Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all sources for answers; can see hidden problems; looks beyond the obvious and doesn't stop at the first answers.
• Process Management - Good at figuring out the processes necessary to get things done; knows how to organize people and activities; understands how to separate and combine tasks into efficient workflow; knows what to measure and how to measure it.