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Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
Position Summary
At Aetna, we are committed to helping our members achieve their best health in an affordable, convenient and comprehensive manner. Group Retiree Solutions (GRS) is a core component of the Aetna Medicare Organization. Our vision is to develop an industry-leading group retiree health care business by delivering unrivaled value to our plan sponsors and members alike. We aspire to provide personalized, member-centric care that treats retirees like human beings during a sensitive chapter in their lives. We work as a strategic partner that is uniquely committed to helping our clients reach their benefit goals. Imagination, innovation, accountability and teamwork, with an emphasis on structure and process, drive us to deliver unparalleled results.
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GRS is seeking to hire a new Open Enrollment Coordinator within the Strategic Business Initiatives (SBI) Team. This individual will be responsible for:
- Proactively partnering with internal and external teams (i.e., marketing, account management, digital, print and fulfillment) to deliver an unrivaled open enrollment experience for our retirees.
- Managing the end-to-end Open Enrollment inventory and delivery process.
- Tracking and reporting open enrollment fulfillment and kit activity.
- Processing fulfillment/enrollment kit orders.
- Collaborating with teammates and business partners to drive process improvements and implementing new ideas that support optimal member experience and improve overall team efficiency.
- Additional cross-functional duties as needed to ensure departmental and business unit goals are met.
They will be responsible for driving OE initiatives that support / enhance our overall business and performance goals. The ideal candidate is a motivated, self-starter who is interested in joining a growing segment and possesses an enterprise mindset.
Required Qualifications
- 5+ years of managing projects and initiatives.
- 10+ years of total business experience.
- Excel, QuickBase and other Microsoft Office tools/products experience.
- Strong interpersonal, written, and verbal communication skills.
- Problem-solver and independent thinker, with track record of meeting key business objectives.
- Ability to work in a fast-paced environment during busy/peak volume periods.
- Must be able to lift ~25 lbs.
- Experience in delivering health fairs and other open enrollment events.
- Experienced in delivering outstanding customer service.
- Excellent project management skills.
- Experience managing open enrollment support processes.
- Established track record of effectively managing multiple priorities during busy periods.
- Advanced skills in MS Office.
Bachelor's degree or equivalent experience (HS diploma + 4 years relevant experience).
Pay Range
The typical pay range for this role is:
$21.10 - $44.99
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off ("PTO") or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.
For more detailed information on available benefits, please visit Benefits | CVS Health
We anticipate the application window for this opening will close on: 11/18/2024
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.