Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. Position Summary
The Lead Director of production support and SRE is a highly visible role that will lead and oversee the production support team and activities for the entire Trade, Underwriting and Finance technology organization. In addition to bringing good SRE practices to the organization, the leader will be responsible for standardizing support processes, ensure incident, problem communication, define SLAs, measure, track and publish production support metrics. The leader should have prior experience inheriting teams with non standard practices and bringing in method, structure and standards and production support framework for the application areas. The leader will build out the SRE function. Hire, mentor, coach SRE Engineers. Responsibilities
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- Identify, curate, implement and adapt critical metrics for not only system health and performance but also for team management and success.
- Operational experience in complex distributed and real-time systems, including experience in understanding the SLO/SLAs to understand the non-functional requirements associated with high availability, reliability, and DR goals.
- Experience in building and developing observability platforms
- Experience in instrumentation with systems skills in building and operating, monitoring, metering, logging, alerting services of distributed systems at scale
- Experience in operating and implementing distributed and highly concurrent service-based architecture, including microservices, containerized services, serverless architecture.
- Improve the SLA, which included maximizing operational efficiencies, strengthening incident management, problem management and knowledge sharing practices.
- Practice sustainable incident response and blameless postmortems.
- Understand the technology stack end-to-end and ability to keep up with changing non-functional and functional requirement.
- Build unified monitoring framework, develop efficient automation, deliver solutions to improve the reliability of systems
- Be an advocate of security best practices, champion and support the importance of security within engineering, partnering with Enterprise security teams and product owners to ensure compliance
- Provide recommendations for continuous improvement. Provide technical leadership direction, determining and developing approaches to solutions by coordinating multiple resources to solve complex problems
- Authority in infrastructure topology, resiliency patterns and observability, and SRE practices.
- Subject matter expert for multi-cloud configurations, containerization technologies, with a passion for automation and deep knowledge of DevOps
- Work to simplify and automate deployment processes, run-time operations and provide non-disruptive releases.
- Technically lead and mentor the team with a focus towards improving the availability, reliability and observability IT products while reducing the burden of toil with tooling, automation, or process change.
- Deep external and industry expertise and the ability to introduce and shape automation approaches and practices
- Establishes a clear vision aligned with company values; sets specific challenging and achievable objectives and action plans; motivates others to balance customer needs, budgets, and business success.
- Develops an organization that attracts, selects, and retains high caliber, diverse talent able to successfully achieve or exceed stated goals; builds a cohesive team that works well together and across other technology segment functions
- 10+ years of overall IT experience with software engineering or systems engineering background.
- 8+ years of direct management experience leading Site Reliability Engineers
- Experience in delivering large scale software with modern reliability and resilience concepts (multi-region, multi-cloud, active/active, canary deployments, containerization etc.)
- Experience in Incident Management, Change Management and Problem Management.
- Experience in Infrastructure Support, Configuration and Release Management.
- Experience with logging platforms and application performance metrics: Splunk, ELK, DataDog, AppDynamics, NewRelics etc.
- Experienced with source control and continuous integration tools: Git/Stash, BitBucket, Jenkins etc.
- Experience in databases (Oracle, PostgreSQL, MySQL, Cassandra, Mongodb)
- Tools: Oracle, Splunk, HTML, Nodejs, Java/J2E
- Experience on Cloud Technologies (AWS, Azure, Google), Microservices, Rancher, Docker, Kubernetes, and web APIs
- Experience in Implementing DevOps, GitOps, Grafana, Istio, Prometheus
- Knowledge of Application Cloud Security, Networking including DNS, WAF, DHCP, Firewalls and IP routing
- Experience in partnering with architecture, product, and program management teams to influence product development assisting or improving products
- Foster a collaborative team environment that encourages innovation and professional growth.
- Excellent communication/interpersonal skills, both verbal and written.
- Ability to create and execute a vision, motivating others to adopt strategies in collectively moving the organization forward.
- Strong business understanding, with the ability to leverage technology to solve business and technical issues.
- Solid presentation skills, with the ability to prepare briefings and present technical information to technical and non-technical audiences.
- Develop and manage relationships with internal and external customers, suppliers and departments to ensure cohesive and collaborative communication.
- Excellent analytical and problem-solving skills.
- Ability to successfully manage multiple, concurrent projects, with a track record of completing projects successfully on time and on budget.
- Ability to ensure the effective achievement team objectives by managing staff and vendors.
Bachelor Degree in Computer Science Engineering or equivalent experience.Pay Range
The typical pay range for this role is:$144,200.00 - $288,400.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company's equity award program.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off ("PTO") or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.
For more detailed information on available benefits, please visit Benefits | CVS HealthWe anticipate the application window for this opening will close on: 02/10/2025Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.