At Kyndryl, we value effective communication and collaboration skills. When you recognise opportunities for business change, you will have the ability to clearly and persuasively communicate complex technical and business concepts to both customers and team members. You'll be the go-to person for problem-solving of customers' business and technical issues. You have a knack for effectively identifying and framing problems, leading the collection of elements of information, and integrating this information to produce timely and thoughtful decisions. Your aim throughout, is to improve the effectiveness, efficiency and delivery of services through the use of technology and technical methods and methodologies.

Driving the design, development, integration, delivery, and evolution of highly scalable distributed software you will integrate with other layers and offerings. You will provide deeper functionality and solutions to address customer needs. You will work closely with software engineers, architects, product managers, and partner teams to get high-quality products and features through the agile software development lifecycle.

Your continuous grooming of features/user stories to estimate, identify technical risks/dependencies and clearly communicate them to project stakeholders will ensure the features are delivered with the right quality and within timeline. You will maintain and drive the clearing of technical debt, vulnerabilities, and currency of the 3rd party components within the product.

As a Software Engineering Technical Specialist, you will also coach and mentor engineers to design and implement highly available, secure, distributed software in a scalable architecture. This is an opportunity to make a real impact and contribute to the success of Kyndryl's innovative software products. Join us and become a key player in our team of software engineering experts!

Your Future at Kyndryl
Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won't find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

Who You Are

You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.

Required Technical and Professional Expertise

• 7 to 10 years of experience
• Technical Expertise: Advanced knowledge of AIOps platforms (e.g., ELK, Moogsoft, Netcool, Dynatrace, Kyndryl Bridge, etc.).
• Hands-on experience with Ansible automation, scripting (Python, Shell), and orchestration tools.
• Operational Excellence: Deep understanding of IT operations, including incident, problem, and change management.
• Experience implementing SRE practices in complex environments.
• Compliance Knowledge: Familiarity with IT security standards and regulations (RBI, DPDP, GDPR, etc.).
• AIOps Leadership: Present and demonstrate AIOps and Automation solutions to customers.
• Collaborate with the global team to align with Kyndryl's strategy.
• Drive technical onboarding and resolve issues.
• Lead the deployment and adoption of AIOps for proactive issue resolution and predictive analytics.
• Innovate in IT operations using advanced AIOps tools.
• Transformation Delivery: Lead IT operations and delivery transformation initiatives for enterprise customers.
• Present and demonstrate advanced IT transformation strategies to BFSI clients.
• SRE Practices: Apply Site Reliability Engineering (SRE) principles to drive operational excellence and ensure system reliability.
• Implement continuous improvement processes.
• Regulatory Compliance: Stay informed about industry standards and regulatory requirements (RBI, DPDP, GDPR, etc.).

Preferred Technical and Professional Experience

• Customer Engagement: Strong presentation and demonstration skills, with the ability to lead discussions with BFSI clients.
• Proven experience in engaging stakeholders and driving customer-focused solutions.
  Automation Expertise:
• Work with account teams and customers to maximize automation deployment.
• Stakeholder Engagement: Collaborate with cross-functional teams and serve as a trusted advisor to BFSI customers.
• Communicate technical concepts effectively to diverse stakeholders, including senior executives.
• Work closely with InfoSec teams to align IT operations with security standards.

Being You

Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!

If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.