Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Aetna, CVS Health is looking for top talent! The Telesales Representative is directly responsible for building a book of business via acquisition of new members using state-of-art lead generation platform supported by real time analytics. Upon acquisition the Telesales Representative will own the member relationship throughout the year and will be the primary contact for member inquiries, including but not limited to, any questions related to plan benefits, product, and services offerings, as well as resolving any issues with respect to the utilization of the product. The position will be a part of a high performing team with strong emphasis on personal and professional development and career growth.

• Acquisition of new members via inbound and outbound calls.
• Assessing customer needs for products and services using insightful, probing questions, and demonstrating superior listening skills
• Servicing of existing members and inquiries related to utilization of their product, benefits, etc.
• Cross selling ancillary products as well as any other applicable products to existing members.
• Retention of existing members.
• Maintaining knowledge levels with respect to CMS and states regulations
• Ability to multitask, and effectively use computer while interacting with prospects and members via phone
• Ensuring that the relevant information is captured in Customer Relationship Management system (CRM)

• Meeting sales goals, conversion rates, and cross sell rates for acquisition of new members as outlined in the annual performance plan.
• Contacting prospective members within the time limit outlined in the annual performance plan.
• Achieving the member retention rate as outlined in the annual performance plan.
• Highest levels of member satisfaction as measured by various member surveys and member retention rate.
• Expert level understanding of products, services, and processes offered by the company
• Ability to pass on an annual basis:
  • American Health Insurance Plans (AHIP)
  • Continued Education (CE's)
  • Product Certification
  • Required Security and Compliance
  • Client/Carrier Certifications
  • Any required CMS Certifications

• 4-year college degree or equivalent qualified experience
• Life & Health insurance license is not required to be employed. It is required to obtain the license within 60 days from the employment start date.
• Active use of computer for carrying out daily job activities
• Ability to multi-task while talking on the phone
• Excellent communication and listening skills
• Self-starter with positive attitude and ability to control emotions when dealing with unhappy customers (i.e. "Customer is always right" attitude)
• Adaptable to high pressure, achievement-oriented environment
• Drive to build, manage, and grow a book of business and become successful entrepreneur
• High level of computer proficiency including, but not limited to, Microsoft Office package
• Ability to quickly perform basic mathematical operations w/out use of calculator