At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.SIGN ON BONUS - Qualifying candidates is eligible for a $7,500 sign on bonus upon hire.This Wellness Health Coach position is based out of Scranton, South Carolina with a travel requirement up to 40% of the time (2 days per week).This Wellness Coach Consultant role will require a combination of supporting customers via telephonic calls and face to face interactions at designated work locations throughout the state of South Carolina and into Northeast Georgia. The health coach will visit a variety of stores associated with our client.The main onsite location is based in Scranton, South Carolina.Working Hours:
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Employee will work Monday- Friday 8:00am-4:30pm EST; flexibility is required.There are no weekends or holidays required.The ideal candidate has patient coaching experience, utilizing a collaborative process of assessment, planning, implementation, and evaluation, to engage, educate, and promote/influence members in decisions related to achieving and maintaining optimal health Status.
The Wellness Coach Consultant:
- Assessment of Members:
- Through the use of clinical tools and information/data review, uses knowledge and experience of lifestyle risk behaviors to conduct comprehensive evaluation of members' health status and lifestyle.
- Utilizes assessment techniques to determine members' level of health literacy, technology capabilities/access, and readiness to change.
- Enhancement of Medical Appropriateness and Quality of Care:
- By assimilating health assessment data analysis, establishes a plan of care based on members' health status/risks, education, and support needs.
- Partners with members to identify opportunities for integration into available internal/external programs.
- Using holistic approach consults with supervisors or others to overcome barriers with assisting members in meeting goals and objectives.
- Assess members using clinical tools and information/data review, conducts comprehensive evaluation of member's needs and benefit plan eligibility for available integrated internal and external programs/services.
- Using holistic approach consults with supervisors, Medical Directors and/or others to overcome barriers to meeting goals and objectives.
- Identifies and escalates quality of care issues through established channels.
- Utilizes influencing/motivational interviewing skills to ensure maximum member engagement and promote lifestyle/behavior changes to achieve optimum level of health.
- Provides coaching, information, and support to empower the member to make ongoing independent healthy lifestyle choices.
- Interprets and utilizes clinical guidelines/criteria to positively impact members health.
- Provides up-to-date healthcare information to help facilitate the member's understanding of his/her health status.
- Helps member actively and knowledgably participate with their provider in healthcare decision-making.
- Monitoring, Evaluation and Documentation of Care:
- Develops and monitors established plans of care, in collaboration with the member and/or attending physician, to meet the member's goals.
- Utilizes internal policy and procedure in compliance with regulatory and accreditation guidelines.
- 3+ years of coaching experience
- 1+ years of experience in facilitating behavior change with a patient or client.
- 1+ years of experience in wellness related areas such as
- Weight management
- Tobacco Cessation
- Stress Management
- Nutrition
- Physical Activity
- Health lifestyle behavior change
- 1+ years of experience working with MS Office applications such as Excel, Word, PowerPoint, and Outlook
- Ability to commute to/from Scranton, South Carolina OR surrounding areas for onsite work based on plan sponsor's needs. This could be up to 100% of the working week.
- Ability to work from home Monday-Friday, 8am-4:30pm when travel is not scheduled.
- Background in motivational interviewing, active listening skills, transtheoretical model, mindfulness-based and other evidence-based coaching techniques.
- Health Coach Certification
- Personal Trainer Certification
- Call Center experience
- Demonstrated ability to communicate, problem solve, and work effectively with people, and use good judgement in challenging situations.
- Ability to work with a multidisciplinary team.
- Bachelor's Degree in a health-related field (e.g. Health Ed, Wellness, Health Promotion.)
40Time Type
Full timePay Range
The typical pay range for this role is:$46,988.00 - $91,800.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.Great benefits for great peopleWe take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
- Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
- No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
- Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.