Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.Position Summary
What you will do
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- Applies advanced clinical counseling knowledge to determine appropriate intervention and action steps in dealing with member situational concerns.
- Handles telephone counseling to address member's mental, emotional, disorders, conditions, addictions, and Worklife concerns.
- Counsels members on mental health, substance abuse benefits, community treatment resources, and related mental health programs.
- Coaches members on coping skills to address ongoing lifestyle management.
- Develops strategy to provide intensive case management and consultation for clinical risk cases and management referrals.
- Maintains accurate and complete documentation of required information to meet risk management and regulatory requirements.
- Coaches and trains junior colleagues in techniques, processes, and responsibilities.
- Unencumbered valid behavioral health license in the State of California - LCSW, LMFT, LPCC or Clinical Psychologist
- Must reside in California upon hire
- Willing and able to work Monday - Friday, 8am-5pm PST
- Behavioral health or counseling experience
- Employee Assistance Programs (EAP) experience
- Call center experience
- Crisis intervention skills
- Case management experience
- Experience creating referrals for patients
- Skilled in brief assessments, risk assessment, and crisis management and intervention
- E xperience using MS office applications such as Teams, Outlook, Excel, and Word; proficiency with computer skills which includes navigating multiple systems and keyboarding
- Masters Degree in Behavioral/Mental Health field required
The typical pay range for this role is:$66,575.08 - $142,576.72This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off ("PTO") or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.
For more detailed information on available benefits, please visit Benefits | CVS HealthWe anticipate the application window for this opening will close on: 01/04/2025Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.