Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.Position Summary
The Analyst of Retail Workforce Management Internal & Field Support resides within the Store Operations Department and will be focused on driving operational process efficiencies for scheduling our colleagues in the field. You will be a key member in the success of providing accurate deliverables to support the mySchedule application including resolving colleague issues submitted through ServiceNow tickets, sorting, and answering shared mailbox questions, and maintaining the resources and layout of the WFM Field Support Page. In addition, this role will work closely with our vendor, Zebra, to raise issues identified in the system and perform detailed testing to validate fixes and improvements provided through system deployments.This role will require collaboration and agility with cross-functional teams to drive innovative solutions and enhance our system usability. To be successful in this role, the candidate should be skilled in focusing on desired results, determining, and prioritizing what is important and urgent, clarifying next steps, and escalating issues effectively to meet deadlines and achieve desired results.The candidate should also be naturally curious and have a strong desire to learn how to operate in a large, complex, and diverse organization and take on increasing levels of complexity within the broader Workforce Management team. By developing these skills, the role will evolve to lead Field facing system based training and end-to-end project development support. Additional responsibilities include:
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- Perform key day-to-day system related tasks such as new store setup, user access maintenance, etc. to keep our scheduling system running smoothly.
- Contribute feedback and ideas in team meetings, brainstorming sessions, and collaborative projects.
- 1+ years' experience in a role requiring analytical, quantitative, and problem-solving skills
- 1+ years' experience with the Microsoft Office Suite, including Word, Excel, and PowerPoint
- 2+ years' of Retail Store or Pharmacy experience; Experience with mySchedule system a plus
- 2+ years' experience with the Microsoft Office Suite, including Word, Excel, and PowerPoint, high proficiency preferred
- 1+ years' experience building and delivering leadership-facing presentations and materials
- 1+ years' experience communicating technical or healthcare information in an easy-to-understand manner for non-technical audiences
Associate's degree or equivalent work experience. Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:$21.10 - $44.99This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off ("PTO") or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.
For more detailed information on available benefits, please visit Benefits | CVS HealthWe anticipate the application window for this opening will close on: 02/27/2025Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.