Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Job Purpose and Summary:

• Provides support to Account Managers in managing client accounts by assisting with account onboarding, gathering client information, updating customer profiles, and maintaining accurate records through SFDC.
• Compliance driven equipment audit
• Responds to customer issues or complaints by coordinating with the appropriate departments or teams.
• Participate in local Success Team collaboration
• Develops a deep understanding of the company's products or services to effectively address client inquiries and provide accurate information.
• Promote and train on Omnicare Initiatives to support client needs
• Manages customer databases, updates report, maintains documentation, and coordinates with internal teams to ensure smooth problem-solving processes
• Engages with clients to identify upselling or cross-selling opportunities by identifying customer needs, recommending additional products or services, and collaborating with the sales/account management team to expand business within existing accounts.
• Drive utilization of key Omnicare Programs and Services
• Collaborates with internal departments such as clinical, operations, and account management to align efforts and provide a seamless customer experience through valued meetings.
• Develop meeting cadence to align audit requirements and customer needs while supporting company value prop.
• Deliver non-clinical facility training and support new program implementation.
• Assist Manager on all contract renewals within assigned book of business.
• Mitigate risk through client relationships and knowing the customer
• Under the supervisor of a pharmacist, Medications storage audits of include medication carts and medication storage rooms

• High School Diploma or General Equivalent Development (GED)

• +2 years of customer facing experience
• Certification/licensed/registered pharmacy technician as required by state law.
• 100% field work
• Valid drivers' license and able to provide proof of insurance.

• Prior experience in the long-term care industry
• Previous experience in a pharmacy, retail, medical, or customer service setting
• The ability to concentrate on a task over a period without being distracted.
• Independent work in the field requiring a strong work ethic, self-motivation, and the ability to finish tasks on time with little supervision.
• Use and understand verbal and written communication to interact with customers and colleagues.
• Being able to recognize a problem, self-diagnosis proactively as they arise and own to resolution.

• May sit, stand, stoop, bend and walk intermittently during the day. May sit or stand seven (7) to ten (10) hours per day. May be necessary to work extended hours as needed. Finger dexterity to operate office equipment required. May need to lift to twenty-five (25) pounds on occasion. Visual acuity to see and read fine prints. Specific vision abilities required by this role include close vision, color vision and the ability to adjust focus. Must be able to hear normal voice sounds. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this role.

• Work in a climate-controlled, smoke-free internal environment.