Service Supervisor

DESCRIPTION

We are looking for a talented Service Supervisor to join our team specializing in Service for Cummins in Cestlice, Praha-Vychod, Czech Republic.

In this role, you will make an impact in the following ways:

• Supervise Service Technicians and Team Leaders, ensuring efficient installation, service, and repair of equipment and machinery.
• Coordinate and schedule Technician work assignments, aligning repair plans with customer quotes and expectations.
• Monitor Technician productivity and repair quality, providing coaching, feedback, and performance reviews to support professional growth.
• Act as the first level of support for Technicians, escalating technical issues as needed for timely resolution.
• Manage service logistics, including materials, equipment, and workforce allocation, while ensuring safety, quality, and efficiency.
• Review and develop accurate repair quotes, providing customers with timely updates on repair status and schedule changes.
• Participate in continuous improvement initiatives, refining processes to align with evolving customer expectations and company goals.
• Monitor repair progress, address delays, and maintain superior customer satisfaction through effective communication and problem-solving.

• Solid technical skills with solid English proficiency and experience leading service teams.
• Proven leadership and business acumen, with the ability to guide teams effectively in a service environment.
• Solid financial acumen, using key financial indicators to drive informed business decisions.
• Excellent communication and customer focus, ensuring clear messaging, accountability, and customer-centric solutions.

• College, university, or equivalent degree in a relevant discipline or relevant experience equivalent required.
• Intermediate level of relevant work experience in a technical field, including team leadership experience, required.
• Fluent in Czech language.