Skip to main contentA logo with &quat;the muse&quat; in dark blue text.

Service Administrator

AT Cummins
Cummins

Service Administrator

Bradford, United Kingdom

DESCRIPTION

We are looking for a talented Service Administrator to join our team specializing in Service for our CUK Service department in West Yorkshire - Leeds, United Kingdom .

In this role, you will make an impact in the following ways:

  • Enhance Customer Experience: By being the first point of contact, you can create a welcoming and positive first impression for customers, ensuring they feel valued and heard.
  • Build Strong Relationships: Developing positive relationships with key customers can lead to increased loyalty and repeat business, benefiting the branch's overall performance.
  • Accurate Needs Assessment: By effectively assessing customers' needs and gathering pertinent information, you can ensure that their requirements are met promptly and accurately.
  • Efficient Work Order Creation: Creating basic work orders in the appropriate systems helps streamline operations and ensures that customer requests are handled efficiently.
  • Provide Timely Updates: Offering status updates to customers as requested keeps them informed and satisfied, reducing uncertainty and enhancing trust.
  • Promote Quality Service: Your role in promoting quality customer service can lead to higher customer satisfaction and positive word-of-mouth referrals.
  • Support Business Growth: By assisting with increasing business within the branch location, you contribute to the branch's growth and success.
  • Continuous Improvement: Your interactions with customers can provide valuable feedback that helps the branch improve its services and processes.

Want more jobs like this?

Get jobs in Bradford, United Kingdom delivered to your inbox every week.

By signing up, you agree to our Terms of Service & Privacy Policy.

RESPONSIBILITIES

To be successful in this role you will need the following:

  • Strong Diagnostic Skills: Ability to translate customer complaints into effective troubleshooting plans using mechanical and electronic service tools, and diagnose software to isolate and resolve issues.
  • Attention to Detail in Documentation: Proficiency in creating and verifying customer, equipment, and technical information, and accurately documenting all service activities in the management system.
  • Effective Technical Escalation: Skill in utilizing data management tools to gather technical issue information, escalating issues appropriately, and ensuring seamless transitions and timely resolutions.
  • Understanding of Warranty Processes: Knowledge of analyzing customer issues to determine root causes, interpreting warranty manuals, and filing claims accurately to ensure proper settlements.

QUALIFICATIONS

Education/Experience:

  • Requires significant relevant work experience or specialized skills obtained through education, training or on-the-job experience.

Job Service

Organization Cummins Inc.

Role Category On-site

Job Type Office

ReqID 2406005

Relocation Package Yes

Client-provided location(s): West Yorkshire, UK
Job ID: Cummins-R-519357F286944E1E8E906BF379F84D68
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • FSA With Employer Contribution
    • Health Reimbursement Account
    • On-Site Gym
    • HSA With Employer Contribution
    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
  • Parental Benefits

    • Non-Birth Parent or Paternity Leave
    • Birth Parent or Maternity Leave
  • Work Flexibility

    • Flexible Work Hours
    • Remote Work Opportunities
  • Office Life and Perks

    • Company Outings
    • Casual Dress
  • Vacation and Time Off

    • Leave of Absence
    • Personal/Sick Days
    • Paid Holidays
  • Financial and Retirement

    • Relocation Assistance
    • Performance Bonus
    • Stock Purchase Program
    • Pension
    • 401(K) With Company Matching
  • Professional Development

    • Mentor Program
    • Shadowing Opportunities
    • Access to Online Courses
    • Lunch and Learns
    • Tuition Reimbursement