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Service Administrator

AT Cummins
Cummins

Service Administrator

Reno, NV

DESCRIPTION

We are looking for a talented Service Advisor for our Distribution business in Reno, NV.

In this role, you will make an impact in the following ways:

  • Serve as the primary point of contact with customers by phone, email, and face-to-face interactions at the branch, developing positive relationships with key customers.
  • Identify customer's needs, gather pertinent information, provide quotes, develop claims, prepares repair plans and provide status updates to customers on repair work.
  • Review/create work orders to ensure accuracy for invoicing and warranty.
  • Other administrative task on a need-by-need basis.

RESPONSIBILITIES

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To be successful in this role you will need the following:

Excellent customer service skills and the ability to effectively communicate in a positive and professional manner.

  • Prior experience in service & and repair, or warranty-related field preferred.
  • Excellent computer skills using multiple software platforms.
  • Ability to thrive in a fast-paced environment with multiple priorities.
  • Ability to escalate technical issues, obtain product technical issue information, and utilize available resources.

QUALIFICATIONS

Education, Licenses, Certifications:

High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.

This position may require licensing for compliance with export controls or sanctions regulations.

Experience:

Requires significant relevant work experience or specialized skills obtained through education, training or on-the-job experience.

This role will be responsible for service counter for in shop and support field service this role is demanding during RV season and during off season this role will support parts team.

Compensation and Benefits:

Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage, and a full complement of personal and professional benefits.

Job Service

Organization Cummins Inc.

Role Category On-site

Job Type Office

Min Salary $54240

Max Salary $81360

ReqID 2407633

Relocation Package No

Cummins and E-Verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. Visit http://EEOC.gov to know your rights on workplace discrimination.

Client-provided location(s): Reno, NV, USA
Job ID: Cummins-R-F8913098C2EF4BCDB571FF84488210AB
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • FSA With Employer Contribution
    • Health Reimbursement Account
    • On-Site Gym
    • HSA With Employer Contribution
    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
  • Parental Benefits

    • Non-Birth Parent or Paternity Leave
    • Birth Parent or Maternity Leave
  • Work Flexibility

    • Flexible Work Hours
    • Remote Work Opportunities
  • Office Life and Perks

    • Company Outings
    • Casual Dress
  • Vacation and Time Off

    • Leave of Absence
    • Personal/Sick Days
    • Paid Holidays
  • Financial and Retirement

    • Relocation Assistance
    • Performance Bonus
    • Stock Purchase Program
    • Pension
    • 401(K) With Company Matching
  • Professional Development

    • Mentor Program
    • Shadowing Opportunities
    • Access to Online Courses
    • Lunch and Learns
    • Tuition Reimbursement