DESCRIPTION
Customer Engineering Product Specialist
This dual customer/product focused position serves as the senior technical liaison between OEMs and represents our customers during new product development programs. You will develop strong working relationships with customer technical counterparts to serve as their primary liaison to deliver specialized product technical information, manage product specifications, communicate product change information, conduct complex installation issue resolutions and facilitate customer requests
You will make an impact in the following ways:
- Develops strong working relationships with customer technical counterparts to serve as their primary liaison to deliver specialized product technical information, manage product specifications, communicate product change information, conduct complex installation issue resolutions and facilitate customer requests
- Ensures products are applied and installed correctly to meet customer system requirements and environments
- Applies technical expertise in the areas of product, application and market knowledge to support product selection and equipment design
- Leads the translation of customer needs and "voice of the customer" into functional product requirements to provide input on program-related decisions
- Serves as customer/market advocate inside Cummins during participation in new product development programs, design reviews and product change request processes
- Provide support and guidance to influence technical direction within a project team and continue to develop proficiency in the areas critical to success in the role.
- Operate as a recognized specialist in a discipline or product area within the immediate team
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RESPONSIBILITIES
Skills and competencies:
- Advanced customer and stakeholder management skills
- Excellent collaboration and teamwork skills
- Good communication skills with an ability to be solution focused
- Excellent problem-solving and decision-making abilities.
- Detailed oriented and focused on thorough analysis
- Demonstrates flexibility and resilience in response to obstacles, constraints, adversity, and mistakes
- In-depth knowledge of power generation technologies
Education, Licenses, Certifications
Engineering Degree - Electrical, mechanical or mechatronics (dual degree - electrical and mechanical) highly advantageous
This position may require licensing for compliance with export controls or sanctions regulations.
QUALIFICATIONS
Experience
Demonstrated level of relevant work experience, PG, control engineering experience is preferred but is not mandatory.
Job Engineering
Organization Cummins Inc.
Role Category Hybrid
Job Type Exempt - Experienced
ReqID 2401323
Relocation Package No