presents test finding; prepares problem resolution Information for Failure Incident Reporting Group meetings; participates in problem solving teams.

Coordinates programs including planning, scheduling, ordering and tracking.

Participates in the maintenance of quality procedures.

Develops and conducts training programs.

Demonstrates adaptability and responsiveness to changing work needs and willingness to undertake new tasks as they become evident; initiates, develops,

leads and participates in improvement projects.

Manages own work and adjusts work priorities in order to meet the demands; participates in self- and team-audits and associated corrective action; plans and engages in continuous learning in order to be prepared for changing work demands.

Performs other duties as required.

Job Summary:

Works autonomously to provide system operational support ensuring the effectiveness, efficiency, accuracy, and availability of IT resources and systems for end users while coaching and developing less experienced IT Support Associates. Must work collaboratively with others.

Key Responsibilities:

Performs IT production support for assigned area(s) according to documented processes. Manages process documentation and standards. Diagnoses and problem solves issues with IT hardware or software components with little or no direction. Requires the ability to install, configure, or disposition IT hardware and/or application issues. Troubleshoots assigned issues per department standards to resolution with responsibility to circle back with customer to confirm resolution. Proactively identify potential issues and provide solutions. Uses Incident Management system to manage reported issues or requests submitted by end users and log any actions or support provided. Analyzes data to identify trends and taking necessary action. Trains less experienced associates on IT support processes and tools and identify additional training opportunities as needed. Assists with additional IT responsibilities as assigned. Coach and develop IT Support resources and supervise the work of contract resources. Champions the use of Six Sigma to reduce costs and improve processes. Identifies opportunities for service improvements, discuss with the customer and raise the request for change for assessment if appropriate

Uses mastery of trade skills and knowledge along with proficiency in other trades to solve technical problems; interacts fluently with those in other trades to complete work assignments and mentor on trade expertise.

Thoroughly understands Cummins' processes and equipment; makes recommendations to management on process improvements.

Provides technical leadership to cross-functional teams; uses mastery of trade to accelerate performance of others through training and development.

Is recognized as a subject matter expert; acts as a consultant for other teams to solve unique technical problems.

Develops training materials and documentation; conducts training programs.

Reports project performance or progress updates to management or Engineering.

Shares responsibility for and leadership of shift change meetings when necessary.

Understands, applies, and sets the example for appropriate Company and department rules and guidelines to work and to systems; participates in the maintenance of quality procedures.

Develops and conducts training programs; provides counseling and mentoring for training materials. Serves as company representatives in various capacities to customers, suppliers, and outside agencies. Interacts effectively with all s of employees throughout the company.

Exercises independent decision-making and initiative in determining what needs to be done and planning and implementing the needed activities; performs problem solving, creative technical and analytical work, budget management, and hands-on applications; coordinates programs including planning, scheduling, ordering, and tracking.

Demonstrates adaptability and responsiveness to changing work needs and willingness to undertake new tasks as they become evident; initiates, develops, leads, and participates in improvement projects. Knows, complies with and sets the example for all safety policies and procedures.

Demonstrates confidentiality as required.

Shares work with exempt and other OCU employees as required.

Manages own work and maintain a flexible schedule in order to meet the demands of priority work; participates in self- and team-audits and associated corrective action; plans and engages in continuous learning in order to be prepared for changing work demands.

Travels as required by the position.

Performs other miscellaneous duties, as required, to get the job done

RESPONSIBILITIES

Competencies:

Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.

Balances stakeholders - Anticipating and balancing the needs of multiple stakeholders.

Business insight - Applying knowledge of business and the marketplace to advance the organization's goals.

Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.

Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Cultivates innovation - Creating new and better ways for the organization to be successful.

Decision quality - Making good and timely decisions that keep the organization moving forward.

Ensures accountability - Holding self and others accountable to meet commitments.

Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.

Optimizes work processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.

Tech savvy - Anticipating and adopting innovations in business-building digital and technology applications.

Problem Solving - Solves problems and may mentor others on effective problem solving by using a systematic analysis process by leveraging industry standard methodologies to create problem traceability and protect the customer; determines the assignable cause; implements robust, data-based solutions; identifies the systemic root causes and ensures actions to prevent problem reoccurrence are implemented.

Values differences - Recognizing the value that different perspectives and cultures bring to an organization.

Education, Licenses, Certifications:

High school diploma, certificate of completion of secondary education, or equivalent experience (to the extent such experience meets applicable regulations) required. Associate Degree, relevant industry training, certification or equivalent experience preferred. This position may require licensing for compliance with export controls or sanctions regulations.

High school diploma, GED or equivalent required with Department of Labor Certification OR Associates degree from an accredited program in a related field and at least two years of relevant experience OR Bachelors degree in a related field.

Experience:

Significant work experience and in-depth knowledge obtained through specialized training and relevant experience.

Department of Labor Certification OR four year experience/education requirement accomplished through either Bachelors degree in related field OR associates degree in related field and at least two years of relevant experience. Demonstrated ability to mentor and train others. Demonstrated mastery of the trade skillset. Knowledge of Cummins environment, work teams, equipment, and systems.

QUALIFICATIONS

Ensure the stable operation of the computer networks. This includes planning, developing, installing, configuring, maintaining, supporting, and optimizing all network hardware, software, and communication links

Use of communication devices are imperative in this role: computer, phone, email, Microsoft office

Network Services, Cisco, Aruba, CCNA, Network Infrastructure components and installation.

Network Installation Engineer/Field Tech - 5% Time

• Installs new and replacement switches/routers into racks at customer sites
• Works with customers and remote support teams to validate installation
• Domestic US travel required
• Clean US driving license required
• Weekend and off hours work required
• Good communication skills

Network Project Engineer - 60% Time

• Works in a project team to design and deliver Enterprise Network Solutions for customer sites to agreed schedule
• Works with customer to define requirements
• Produces LAN/WLAN BOM from standard catalogue
• Manages 3rd party suppliers, installers, cablers, Telecom providers, Remote Network Support Teams
• Domestic US Travel may be required
• Clean US driving license required
• Good communication skills

Network Support Engineer - 35% Time

• Remotely Troubleshoots LAN/WAN/WLAN issues
• Accurately communicate status with customer and leadership
• Proven troubleshooting capabilities for Cisco LAN, Aruba WiFi
• Helps to manage Network Monitoring platform
• Works with customers to agree on downtime for Network Maintenance and technology migrations
• Good communication skills
• Enjoys working as part of a team

Job Systems/Information Technology

Organization Cummins Inc.

Role Category Hybrid

Job Type Office

ReqID 2400092

Relocation Package No

Cummins and E-Verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. Visit http://EEOC.gov to know your rights on workplace discrimination.