OCU-Non-Technical Shipping Administrative Associate-1st Shift

Responds to, or redirects, routine to complex inquiries from external or internal sources about the organization/department, its activities, or processes so callers/visitors are answered promptly and accurately.

Prepares documentation for payment of vendors, suppliers and other third parties as applicable; submits documentation and enters request for payments into accounting system; responds to inquiries from accounts payable and payees.

Documents and maintains departmental policies and procedures.

Participates as a team member on departmental related business improvement assignments and projects as needed.

Performs other routine to complex administrative activities as needed per the established procedures of the organization and/or department.

Act as an informal resource for colleagues with less experience.

Key Responsibilities:

Provides administrative support by conducting research, preparing statistical reports and addressing routine to complex information requests. Gathers, compiles and verifies information and enters it accurately into documents such as reports, presentations or forms; and office systems such as databases or spreadsheets. Completes data collection, data entry and report generation on various departmental related activities. Performs associate functions as preparing correspondence, receiving visitors, arranging conference calls and scheduling meetings. Responds to, or redirects, routine to complex inquiries from external or internal sources about the organization/department, its activities, or processes so callers/visitors are answered promptly and accurately. Prepares documentation for payment of vendors, suppliers and other third parties as applicable; submits documentation and enters request for payments into accounting system; responds to inquiries from accounts payable and payees. Documents and maintains departmental policies and procedures. Participates as a team member on departmental related business improvement assignments and projects as needed. Performs other routine to complex administrative activities as needed per the established procedures of the organization and/or department. Act as an informal resource for colleagues with less experience.

Manages specialty documents, correspondence and web pages, including letters, reports, emails, presentations, memos, faxes, etc.; uses appropriate tools for required work including Microsoft Word, Power Point, and Excel to track, analyze, document, report data, and maintain web pages; reviews documents and proofreads work for grammar and spelling, accuracy, consistency of terms, and completeness; ensures document text and graphics adhere to corporate and organization guidelines and standards.

Acquires, reviews, analyzes, interprets, inputs, and formats accurate data into mainframe, intranet, spreadsheets, databases and other electronic tools. Interfaces and communicates with internal and external customers; directs people to the appropriate resource; researches solutions and responds to email and phone inquiries with minimal input from direct supervisor; interacts effectively with all levels of employees throughout the company. Schedules meetings, calls, and other interactions based on the priorities of the leader and/or function; arranges travel; submits expense reports in a timely manner.

Gathers input for budgets; tracks and updates budget forecasts; prepares reports for the department summarizing budget status. Prepares documentation for payment of vendors, consultants, and suppliers; submits documentation and enters request for payments into accounting system; approves transactions; responds to inquiries from accounts payable and payees. Initiates, develops, leads, and participates in improvement processes; actively participates in self- and team audits and resulting process improvements. Understands the structure of the organization and maintains a strong network across departments; draws on network to answer questions, solve problems, and successfully execute responsibilities.

Demonstrates confidentiality in execution of all responsibilities. Performs other duties as required, to get the job done. Travel as required by the work.

RESPONSIBILITIES

Competencies:

Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.

Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Customer focus - Building strong customer relationships and delivering customer-centric solutions.

Ensures accountability - Holding self and others accountable to meet commitments.

Plans and aligns - Planning and prioritizing work to meet commitments aligned with organizational goals.

Data Analytics - Discovers, interprets and communicates qualitative and quantitative data; determines conclusions relying on knowledge of business or functional frameworks; simultaneously applies statistics, data validity, data visualization, and problem solving approaches to effectively extract meaningful patterns and business insights; presents conclusions and outcomes that enable data driven business decisions.

Data Communication and Visualization - Constructs a tale of the business problem, root cause, solution options, and opportunities through illustrating data visually, including reports and dashboards.

Values differences - Recognizing the value that different perspectives and cultures bring to an organization.

Education, Licenses, Certifications:

High school diploma, certificate of completion of secondary education or equivalent experience is required

This position may require licensing for compliance with export controls or sanctions regulations.

Experience:

Requires significant relevant work experience or specialized skills obtained through education, training or on-the-job experience.

Four year experience/education requirement accomplished through one of the following: Bachelors degree, associates degree and at least two years of relevant experience, or at least four years of relevant experience required.

QUALIFICATIONS

• Overall objective - Primary role responsibility will be a Shipping Leader who coordinates all shipments from receipt of shipment request to final delivery focusing on customer support and optimized shipment timing.
• Core Responsibilities:
• Provide for on-site shipping support in Columbus Indiana for incoming and outgoing international and domestic shipments.
• This involves receiving out-going shipments from the technical teams, packaging, label creating and delivery to the appropriate drop-off location. Additionally, for incoming shipments, receipt of packages and delivery to end recipients
• Create legal documents required to ship packages internationally, including both USA import and export and domestic shipments
• Navigate any concerns with differences in shipping information provided vs. details needed, such as missing information or mismatched information
• Work with Suppliers to get specific information regarding PO's and Pick up information for Imports
• Work with several Cummins entities to ensure protocols are being met for Cummins standards of international trade compliance.
• Track shipments and assist with custom concerns
• Work with both US Customs and Foreign Customs through authorized carriers, DHL and FedEx, providing solutions to the causation of shipments being held by customs
• Contact carriers, as needed, to ensure shipments reach final destination in a timely manner
• Track all shipments daily for progress and updating of shipping tracker
• Shipping tools, communication and supplies
• Oversee and monitor all shipping areas at Columbus facilities and ensure adequate stock of supplies and equipment. Maintain accurate records of supplies and initiate PO's when needed to restock supplies
• Maintain shipping SharePoint and make improvements as part of continuous improvement
• Provide periodic training to shipping support
• Send periodic communication to group for updates to shipping process
• Continuous Improvement:
• Learn new areas that may require assistance such as shipping freight, shipping lithium batteries, etc and update process documentation
• Navigate changes in customs regulations and or other changes in policies and understand how they affect our best practices and processes
• Initiate 2x per year shipping survey and take action on areas for improvement
• Skill, Education, or Experience Requirements needed for the role
• Must have proven customer support experience with demonstrated customer satisfaction
• Must have thorough and detailed attention to details
• Proficient in Microsoft Sharepoint modifications and on-going maintenance
• Proficient with US Export and Import regulations and the Export and Import regulations
• Proficient with harmonized code system (HSN / Schedule B codes) (Customs classification requirements) for international shipments and continue to stay updated on on-going changes to the system

Job Engineering

Organization Cummins Inc.

Role Category Hybrid

Job Type Office

ReqID 2411878

Relocation Package No

Cummins and E-Verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. Visit http://EEOC.gov to know your rights on workplace discrimination.