DESCRIPTION

We are looking for a talented General Manager to join our team specializing in General Management for our Yakima & Pasco, Washington locations.

Job Summary:

Manages the day-to-day operations at a defined location; responsible for all functions and financial metrics in a group of branches in a specific business segment or small geography.

In this role, you will make an impact in the following ways:

• Financial Acumen: You'll interpret key financial indicators, such as revenue, expenses, and profit margins, to make strategic decisions that enhance business performance.
• Team Building: You'll focus on creating teams with strong identities, where members feel valued and can leverage their diverse skills and perspectives to achieve shared goals.
• Business Insight : By understanding market trends and business dynamics, you'll help the organization stay competitive and align its strategies with market demands.
• Effective Communication: You'll develop and deliver communications that are clear and tailored to the needs of different audiences, ensuring everyone is on the same page.
• Customer Focus: You'll build and maintain strong relationships with customers, ensuring their needs are met with effective, customer-centric solutions.
• Self-Awareness: Through feedback and self-reflection, you'll gain insights into your strengths and areas for improvement, helping you grow personally and professionally.
• Talent Development: You'll mentor and develop team members, helping them achieve their career goals while also meeting the organization's objectives.
• Engagement: You'll create a motivating work environment where employees are encouraged to perform at their best, contributing to the organization's success.

• Branch Management: You'll be responsible for overseeing multiple branches through Branch Managers, ensuring that all operational functions and financial metrics are achieved.
• Annual Operating Plan: You'll develop the Annual Operating Plan with input from Business Development and Branch Managers and manage the business according to this plan. This includes monitoring balanced scorecards, profit and loss metrics, and asset metrics.
• Market Analysis: You'll conduct market analysis within your span of responsibilities to identify opportunities for growth. This involves managing the annual marketing and sales plan to drive business expansion.
• Customer Relationships: You'll build and maintain strong relationships with customers, develop new business partners, and form alliances to support the business segment or geographic area.
• Business Understanding: You'll gain a deep understanding of Cummins' business operations in your region, as well as globally and across all business units, to ensure alignment with overall company goals.
• Customer Satisfaction: You'll manage customer satisfaction through programs like Net Promoter Score and Lens of the Customer, fostering a culture of exceptional customer service. This includes recruiting, developing, and retaining high-quality customer service employees.
• Warranty Management: You'll oversee the warranty submission and rejection process, understand repetitive warranty issues, and provide feedback for product and service improvements. You'll also monitor and improve Repair Event Cycle Time within the branches.
• Compliance and Corporate Responsibility : You'll ensure compliance with health, safety, and environmental standards, oversee related audits, and promote a culture of corporate responsibility that benefits employees and the communities where Cummins operates.