Description
Your Responsibilities Include:
- Working alongside key business partners to develop and implement activities, processes and action plans to improve overall operation and output in line with the current key business objectives including Service Lane Output, Customer Satisfaction, Stock Effectiveness, Part Sales & GM Trade Parts Performance and Growth and GMSV Scorecard and Dealer Performance review including GMSV Service Experience (SE).
- Optimise the working relationships between various departments within our GMANZ partners.
- Ensure effective understanding and use of GMANZ dashboards and CRM tools across all departments
- Regular benchmark and performance analysis around SSS NPS and other GMANZ performance criteria
- Critically analyze partner efficiencies in service booking, customer handling and workshop and parts stock management.
- Assist in the development of strategies to lift aftersales efficiencies across all departments
- Be prepared to take an active role in the management of escalated customer care cases and represent GMANZ at respective state tribunal hearings where required
- Ability to critically analyze service and parts department's ability to effectively sell genuine GM and ACDelco products and services.
- Be the primary contact for the partner sites parts operation to review, advise and monitor activities associated with the retail and wholesale sides of the operation
- Actively pursue new business opportunities through discussions with existing partners but also identify new opportunities through proactive networking and seeking out new business
- Conduct regular aftersales business meetings to discuss key business objectives, targets and program focus and participation
- Ensure Direct Parts Outlets (DPO) are compliant and effective with RIM stocking policies and obsolescence requirements
- Actively promote and support the expansion of the GM Trade Parts program and ACDelco auto All Makes parts strategy
- Utilize the online contact reporting system to plan, visit and document GMANZ partner engagements.
- Develop, apply and monitor specific performance improvement plans where necessary.
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Additional Description
About Us
Globally, General Motors is headquartered in Detroit, Michigan (USA) - operating in six continents. Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
Locally, we're a business with national reach and a proud, rich automotive history, and we've got the exciting opportunity to represent GM's ongoing presence in Australia & New Zealand. Whether it's the recently announced Cadillac, headlined by the all-electric LYRIQ, the GM Specialty Vehicles venture bringing iconic GM nameplates like Corvette and Silverado to ANZ, our Isuzu Trucks New Zealand portfolio, or the endless possibilities in the Aftersales space, there's plenty to look forward to.
Our strength is truly our people - we come from all walks of life and celebrate that diversity every chance we get. Whether you're an intern or a senior leader, your voice counts.
About You
You have a minimum 5 years' experience in a sales/marketing or aftersales role with a major vehicle brand. You have experience in a client/customer fronted role, and/ or previous experience or exposure in a dealership. Automotive parts sales experience is also desirable. Tertiary qualifications in Business/Commerce/Marketing/Engineering discipline would be highly regarded.
To be successful in this role, you will have the following knowledge, skills and competencies.
- Strong verbal and written communication skills
- Strong presentation skills
- Can do approach to problem solving and performance improvement
- Ability to work autonomously
- Confidence to make decisions (sometimes unpopular) within your areas of responsibility
- Initiative and integrity combined with high-level consultancy skills
- Strong work ethic
- Managerial Courage
- Integrity & Trust
- Team Player
- Timely Decision Maker
- Functional Expertise
- Innovation / Change Management
- Dealing with Ambiguity
- Business Acumen
- Intellectual Horsepower
- Strategic Planning
- Customer Focus
About GM
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
Why Join Us
We aspire to be the most inclusive company in the world. We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.
Total Rewards | Benefits Overview
From day one, we're looking out for your well-being-at work and at home-so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.
Diversity Information
General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire
Equal Employment Opportunity Statement (U.S.)
General Motors is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Accommodations (U.S. and Canada)
General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us Careers.Accommodations@GM.com or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.