DESCRIPTION

Job Summary:

Technical specialist and regular customer support contact to diagnose and complete less complex repairs to Cummins products at a single customer's site.

Key Responsibilities:

• Engage customers courteously and professionally, ensuring prompt and efficient attention to their needs.
• Apply specialized tools and follow documented procedures to diagnose and complete less complex repairs, including identifying and preparing required parts and tools.
• Coach customer employees on preventive maintenance activities and basic repairs.
• Escalate unresolved issues to experienced On-Site Technicians or Supervisors.
• Complete required documentation, such as service worksheets, timesheets, warranty claims, and quality documents, via handwritten forms or business systems.
• Undertake training to meet skill and business requirements.
• Maintain cleanliness and proper operation of work areas and tools.
• Ensure adherence to Health, Safety & Environmental policies, procedures, and legislation, reporting any issues or incidents to site management and supervisors.

• Communicates Effectively: Delivers clear and tailored communication to meet diverse audience needs.
• Customer Focus: Builds strong customer relationships and delivers customer-centric solutions.
• Develops Talent: Supports others' career and organizational goals.
• Manages Complexity: Analyzes complex and contradictory information effectively.
• Self-Development: Seeks growth opportunities through formal and informal development channels.
• Health and Safety Fundamentals: Models proactive safety behaviors and contributes to an injury-free workplace.
• Diagnostics Application: Troubleshoots and resolves product issues using guided workflows, tools, and specialized equipment.
• Electronic Service Tool Application: Identifies and applies appropriate electronic tools for diagnostics and repairs.
• Engine Systems Interactions: Analyzes and interprets mechanical and electrical system interactions for accurate diagnosis and repair.
• Product Repair and Maintenance: Follows guidelines and uses tools to repair and maintain products efficiently.
• Service Documentation: Creates and maintains accurate service records.
• Technical Escalation: Resolves or escalates technical issues promptly and documents troubleshooting steps.
• Values Differences: Recognizes and appreciates diverse perspectives and cultures.

• Apprentice Certified Power Generation or Engine Technician (Preferred)
• Vocational diploma from a relevant technical institution
• Current relevant electrical certification (Optional)
• Locally valid driving permit
• Licensing for compliance with export controls or sanctions (as required)

• Basic field service work experience.
• Intermediate knowledge or experience with power generation or engine products.
• Optional experience with High Voltage/Low Voltage systems.
• Customer service experience.

• Hands-on experience with engine and aftertreatment systems at the vehicle level.
• Troubleshooting expertise for vehicles, engines, and associated systems.
• Basic knowledge of electronic service tools like Insite for engines and aftertreatment systems.
• Capability to strip down, rebuild, and analyze failures in components like turbochargers, dosing systems, and fuel systems.
• Warranty case handling and disposition.
• Experience in service center audits and implementing corrective actions.
• Infant care support and failure analysis coordination.
• Organizing and delivering training for OEMs and service centers to ensure smooth product operations.
• Maintaining a service database and preparing monthly reports.
• Enhancing service capabilities through technical and parts availability support.