Engine Field Service Technician - Level III

DESCRIPTION

We are looking for a talented Engine Field Service Technician - Level III to join our team specializing in Service for our Service Sales in Dublin, Co. Dublin, Ireland.

In this role, you will make an impact in the following ways:

• Ensure Equipment Reliability: By performing scheduled and unscheduled repairs and maintenance, you will keep Cummins products running smoothly and efficiently.
• Preventative Maintenance: Conducting preventative maintenance activities as per documented schedules and standards will help prevent breakdowns and extend the lifespan of equipment.
• Problem Resolution: Escalating unresolved issues to product specialists or supervisors ensures that complex problems are addressed promptly, minimizing downtime.
• Accurate Documentation: Completing required documentation accurately and timely will support warranty claims, quality control, and service records, contributing to overall operational efficiency.
• Continuous Improvement: By completing training in line with skill and business requirements, you will stay updated with the latest techniques and technologies, enhancing your performance.
• Tool and Vehicle Maintenance: Maintaining the service vehicle and tools for cleanliness and proper operation ensures that you are always ready to perform your duties effectively.
• Health and Safety Compliance: Adhering to all relevant Health, Safety, and Environmental policies, procedures, and legislation, and reporting any issues, will help maintain a safe working environment.
• Customer Satisfaction: Highlighting upsell opportunities to customers and ensuring clear communication about service work will enhance customer satisfaction and trust in Cummins services.

• Ensure your personal tool kit meets minimum standards and maintain company-supplied tools.
• Adhere to all health, safety, and environmental regulations.
• Be flexible with work locations and schedules, including a 24/7 call-out rota.
• City & Guilds or equivalent in HGV, Plant & Machinery, or Mechanical Engineering preferred but not essential.

• Apprentice Trained Engine Technician with a vocational diploma from a relevant technical institution (preferred).
• Mechanical/electrical experience.
• Customer service experience.
• HGV/Bus license would be preferred but not essential.