Engine Field Service Technician

DESCRIPTION

We are looking for an experienced Diesel engine field service technician to join our team for our Kenner (Louisiana) location.

This is a great opportunity to join Cummins and dive into your new career!

5000$ Sign-on bonus available for this position

In this role, you will make an impact in the following ways:

• Establishes and continually develops productive customer relations and ensures prompt and efficient attention to customer needs.
• Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete complex repairs at customer site.
• Performs preventative maintenance activities as per documented schedules and standards on engines and related components in the field.
• Escalates unresolved issues to product specialists or supervisor.
• Coaches and develops technicians and/or apprentices and transfers knowledge and experience to others; may provide work direction; may review repair plans, parts lists, etc.
• Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens. Identifies additional sales and service opportunities with customer.
• Completes training in line with skill and business requirements.
• Maintains service vehicle and tools for cleanliness and proper operation.
• Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor.

• Trained Engine Technician is an asset.
• Vocational diploma from relevant technical institution.
• Locally valid driving permit is mandatory for this position.
• Clean driving record is mandatory for this position.
• This position may require licensing for compliance with export controls or sanctions regulations.

• Significant level field service work experience.
• Expert level knowledge of and/or experience with engine products.
• Customer service experience.
• High horsepower engine experience.
• Marine engine experience is a strong asset for this position.

• This is a customer facing role with on-call rotation every 4th week.
• Working hours are Monday-Friday (12-hour days) -Starting at 730am.
• This is a field service position working on heavy duty, high horsepower and marine mid-range engines.

• Technician Level I: Limited relevant technician experience; qualified to perform work on a minimal number of products in-scope for technician at this location; primarily engaged in maintenance or basic repairs/diagnostics; requires direct supervision and review of workmanship quality.
• Technician Level II: Some relevant technician experience; qualified to perform work on an intermediate number of products in-scope for technician at this location; primarily engaged in moderately complex maintenance and repair; some exposure to moderate or complex diagnostics, requires limited direct supervision, may provide basic training or guidance to new technicians.
• Technician Level III: Significant relevant technician experience; qualified to perform work on most or all of products in-scope for technician at this location; frequently engaged in complex diagnosis and repair; requires minimal to no supervision; ability to effectively train and guide less experienced technicians of varying skillsets

• A CDL may be required to obtain upon hire
• Federal law requires a CDL holder to be 21 years of age or older
• A current valid license is required for this role
• Must be 18 years old with 2 years driving experience
• This role requires a 5 year motor vehicle report, free from major violations
• This position is subject to Federal Transit Administration random and pre-employment drug testing requirements. This roll will be subject to on-going random drug and alcohol testing.