Engine Field Service Technician - Level II

DESCRIPTION

Key Responsibilities:

• Customer Interaction: Engages customers courteously and professionally, ensuring prompt and efficient attention to customer needs. Identifies additional service opportunities to enhance customer satisfaction.
• Diagnosis and Repair: Applies specialized tools and follows documented procedures to diagnose and complete less complex repairs on engines, including identifying and preparing required parts and tools.
• Preventative Maintenance: Performs preventative maintenance activities according to documented schedules and standards on engine and related components in the field.
• Issue Escalation: Escalates unresolved issues to more experienced Field Service Technicians and/or Supervisor for further assistance.
• Service Documentation: Completes required documentation, including service worksheets, timesheets, warranty claims, and quality documents, through handwritten forms or business system input screens.
• Training and Development: Completes required training to maintain and enhance skills in line with business needs.
• Vehicle and Tool Maintenance: Maintains service vehicle and tools to ensure cleanliness and proper operation.
• Health, Safety, and Environmental Compliance: Adheres to all relevant Health, Safety, and Environmental policies, procedures, and legislation, reporting any incidents to site management and supervisors.

• Diploma in Electrical and Electronic preferred with experience in Powergen segment.
• Locally valid driving permit
• This position may require licensing for compliance with export controls or sanctions regulations.

• Diagnostics Application: Translates customer complaints into troubleshooting plans using guided workflows, specialized tools, and diagnostic software. Validates repairs by duplicating complaints to ensure issue resolution.
• Electronic Service Tool Application: Identifies and uses the appropriate electronic tools for service events, diagnosing issues and determining next steps for service resolution.
• Engine Systems Interactions: Analyzes interactions of electrical and mechanical systems (e.g., exhaust, cooling, fuel systems, driveline, aftertreatment, controls, sensors) to diagnose and repair engines efficiently.
• Product Repair and Maintenance: Repairs and maintains mechanical/electrical products, disassembles and assembles engines or power generators, inspects and replaces parts, and performs progressive damage checks to restore equipment to pre-failure condition.
• Service Documentation: Captures and verifies customer, equipment, and technical information, and follows procedures to document required information accurately.
• Technical Escalation: Gathers technical issue information, uses data management tools, escalates complex issues as needed, and ensures accurate troubleshooting documentation.