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Engine Field Service Technician - Level II

AT Cummins
Cummins

Engine Field Service Technician - Level II

Kumasi, Ghana

DESCRIPTION

We are looking for a talented Engine Field Service Technician - Level II to join our team specializing in Service for our Field Service Department in Kumasi, Ghana.

In this role, you will make an impact in the following ways:

  • Efficient Repairs: By diagnosing and completing less complex engine repairs on-site, you'll minimize downtime for customers, ensuring their operations run smoothly.
  • Customer Engagement: Your courteous and professional interactions will build strong relationships with customers, enhancing their overall experience and satisfaction.
  • Proactive Service: Anticipating and promptly addressing customer needs will demonstrate your commitment to excellent service and reliability.
  • Technical Expertise: Using specialized tools and following procedures to accurately diagnose and repair engines will showcase your technical skills and attention to detail.
  • Preventative Maintenance: Performing scheduled maintenance will help prevent future issues, extending the life of engines and related components.
  • Problem Escalation: By escalating unresolved issues to more experienced technicians or supervisors, you'll ensure that complex problems are addressed efficiently, maintaining high service standards.
  • Documentation Accuracy: Completing required documentation accurately will support warranty claims, quality control, and business operations, contributing to the company's success.
  • Health and Safety Compliance: Adhering to Health, Safety, and Environmental policies will ensure a safe working environment for yourself and others, highlighting your commitment to workplace safety.

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RESPONSIBILITIES

To be successful in this role you will need the following:

  • Strong Diagnostic Skills: Ability to translate customer complaints into effective troubleshooting plans using specialized tools and diagnostic software to isolate and repair failed components accurately.
  • Technical Knowledge: Understanding of the interactions between various engine systems (electrical, mechanical, exhaust, heating, cooling, etc.) and the ability to interpret service publications and measurements for efficient diagnosis and repair.
  • Repair and Maintenance Expertise: Proficiency in repairing and maintaining mechanical/electrical products, following guidelines and using the required tools to ensure quality repairs and minimize customer costs.
  • Effective Escalation and Documentation: Skill in escalating technical issues appropriately, utilizing data management tools, and thoroughly documenting troubleshooting steps to ensure seamless transitions and timely resolution of customer issues.

QUALIFICATIONS

Education/ Experience:

  • Apprentice Trained Engine Technician (Preferred)
  • Vocational diploma from relevant technical institution
  • Locally valid driving permit
  • Basic level field service work experience
  • Intermediate level knowledge of and/or experience with engine products
  • Customer service experience
  • Knowledge of Cummins engines would be an advantage.
  • Knowledge of Cummins power generating sets would be an advantage.

Job Service

Organization Cummins Inc.

Role Category Hybrid

Job Type Technician

ReqID 2404873

Relocation Package No

Client-provided location(s): Kumasi, Ghana
Job ID: Cummins-R-270BEB55ED134F549A41F6FC6D5E5615
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • FSA With Employer Contribution
    • Health Reimbursement Account
    • On-Site Gym
    • HSA With Employer Contribution
    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
  • Parental Benefits

    • Non-Birth Parent or Paternity Leave
    • Birth Parent or Maternity Leave
  • Work Flexibility

    • Flexible Work Hours
    • Remote Work Opportunities
  • Office Life and Perks

    • Company Outings
    • Casual Dress
  • Vacation and Time Off

    • Leave of Absence
    • Personal/Sick Days
    • Paid Holidays
  • Financial and Retirement

    • Relocation Assistance
    • Performance Bonus
    • Stock Purchase Program
    • Pension
    • 401(K) With Company Matching
  • Professional Development

    • Mentor Program
    • Shadowing Opportunities
    • Access to Online Courses
    • Lunch and Learns
    • Tuition Reimbursement