DESCRIPTION

We are looking for a talented Field service Technician to join our team in Sparwood, British-Columbia.

In this role, you will make an impact in the following ways:

• Engages customers in a courteous and professional manner. Anticipates and ensures prompt and efficient attention to customer needs.
• Identifies additional service opportunities with customer.
• Applies the use of specialized tools and follows documented procedures and policies to diagnose and completes less complex repairs, including identifying and preparing required parts and tools
• Performs preventative maintenance activities as per documented schedules and standards on engine and related components in the field.
• Escalates unresolved issues to more experienced Field Service Technicians and/or Supervisor.
• Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.
• Completes training in line with skill and business requirements.
• Maintains service vehicle and tools for cleanliness and proper operation.
• Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor

• Heavy Duty Equipment Technician and/or Heavy Duty Equipment Technician - Off Road Certification
• Vocational diploma from relevant technical institution
• Locally valid driving permit This position may require licensing for compliance with export controls or sanctions regulations.

• Basic level field service work experience
• Intermediate level knowledge of and/or experience with engine products
• Customer service experience