DESCRIPTION

We are looking for a talented Customer Quality Specialist (On-Site) to join our team specializing in Quality, 100% onsite in Las Vegas, NV.

In this role, you will make an impact in the following ways:

• Understanding Customer Needs : You'll develop a deep understanding of customer expectations and quality requirements, ensuring their needs are met.
• Leading Quality Improvements : By leading the implementation and closing action plans for quality issues, you'll enhance product, supply chain, and process quality.
• Prioritizing Customer Issues : Using customer-centric metrics, you'll effectively prioritize and address customer quality issues.
• Building External Relationships : You'll develop and maintain strong external relationships, supporting key quality communications and sometimes communicating directly with customers.
• Driving Process Improvements : Your contributions to process improvement efforts will help streamline operations and enhance overall efficiency.
• Problem-Solving and Continuous Improvement : You'll identify problems, prioritize actions, and lead or participate in Six Sigma projects and continuous improvement initiatives.
• Supporting Organizational Vision : By supporting the vision and strategy for the Customer Quality organization, you'll help define and meet key performance metrics and goal tree initiatives.
• Enhancing Customer Satisfaction : Ultimately, your efforts will lead to higher customer satisfaction and loyalty by ensuring high-quality products and services.

• Action Oriented : Embrace new opportunities and tough challenges with urgency, high energy, and enthusiasm. Your proactive approach will drive progress and innovation.
• Builds Networks : Develop strong formal and informal relationships both inside and outside the organization. Networking will help you gather insights, resources, and support.
• Collaborates : Work effectively with others to achieve shared goals. Building partnerships and fostering teamwork will be crucial for success.
• Communicates Effectively : Tailor your communication to different audiences, ensuring clarity and understanding. Effective communication will help you convey important information and build trust.
• Customer Focus : Prioritize building strong relationships with customers and delivering solutions that meet their needs. A customer-centric approach will enhance satisfaction and loyalty.
• Ensures Accountability : Hold yourself and others accountable for meeting commitments. Accountability will ensure that goals are met and standards are maintained.
• Manages Ambiguity : Navigate uncertainty and unclear situations with confidence. Your ability to manage ambiguity will help you make informed decisions and maintain progress.
• Advanced Product Quality Planning : Lead technical quality planning and ensure customer satisfaction through structured processes. Your expertise in quality planning will be essential for maintaining high standards.
• Problem Solving : Use systematic analysis to solve problems and mentor others in effective problem-solving techniques. Your problem-solving skills will help identify root causes and implement robust solutions.
• Project Management : Balance scope, schedule, and resources for projects, ensuring that results are fully realized. Effective project management will drive successful outcomes.
• Values Differences : Recognize and appreciate diverse perspectives and cultures. Valuing differences will foster an inclusive environment and drive innovation.
• Drives Vision and Purpose : Articulate a compelling vision and strategy that motivates others. Your ability to inspire and guide will align the team towards common goals.
• Quality Influence : Engage stakeholders, drive constructive conflict, and influence outcomes to ensure balanced decisions that prioritize quality. Your influence will be key in maintaining high standards.
• Quality 4.0 : Leverage cloud-based systems and digitization to improve quality outcomes. Your knowledge of Quality 4.0 will help implement advanced technologies and processes.

• College, university, or equivalent degree required, Engineering or a related technical or scientific subject preferred.
• Green Belt Certification preferred.
• This position may require licensing for compliance with export controls or sanctions regulations.

• Minimum of 2 years of relevant experience.

• This position is not remote. It is 100% on site.
• Support the Las Vegas Regional Distribution Center in achieving/maintaining quality standards and related Key Performance Indicators (KPIs) for inbound and outbound operations
• Accurately interpret the site's operational performance data and customer feedback to aid in effective decision making and continuous improvement strategies
• Excellent organizational and time management skills in a fast-paced work environment