DESCRIPTION

We are looking for a talented Customer Engineering Product Specialist to join our team specializing in Engineering for our Engines Office Turkey Country Support in Tuzla, Istanbul, Turkey.

The position is classified as hybrid, requiring a minimum of two days per week on-site in either Istanbul, Izmir, or Bursa .

In this role, you will make an impact in the following ways :

• Applying Cummins' products to customer vehicles requires the development of technical specifications, implementing new design configurations, and delivering high performance, low-cost equipment and system solutions integrated with customers' products in a variety of applications.
• Obtains input and negotiates with Subject Matter Experts and Value Package Introduction (VPI) Teams and delivers product data and installation requirements to Application Engineers and OEMs.
• Makes decisions in the areas of product selection, design, and integration that impact OEM machine performance, optimization and quality.
• Applies and improves processes such as Installation Quality Assurance, OEM integration and product selection and tools such as Advisor, Cummins OnLine Specifications (COLS) and Global Customer Engineering (GCE) required to support the processes and enable high quality decision making.
• Develops strong working relationships with customer technical counterparts to serve as their primary liaison to deliver specialized product technical information, manage product specifications, communicate product change information, conduct complex installation issue resolutions and facilitate customer requests.
• Ensures products are applied and installed correctly to meet customer system requirements and environments.
• Leads the development and improvement of work processes and systems across a functional discipline area within a business unit site.
• Operates as a recognized specialist in a discipline or product area within the immediate team.

• Technical Customer Management: Acts as the primary interface for all technical aspects, ensuring effective representation of Cummins to customers.
• Product Problem Solving & Application Support: Utilizes a structured approach to resolve product issues while safeguarding customer interest and manages accurate technical content for new products.
• Effective Communication & Network Building: Develops clear, multi-channel communications tailored to diverse audiences and fosters strong formal and informal relationships within and outside the organization.
• Machine Integration & Product Selection: Optimizes the integration of various components to meet customer needs and guides customers in selecting the best product offerings for their specific applications.

• College, university, or equivalent bachelor's degree in engineering or other relevant technical disciplines is required.
• Prior Senior or Lead Engineer equivalent work experience in a relevant discipline area is required with a demonstrated track record of technical problem solving and quality decision making. Knowledge of MS Office tools is preferred.
• Very good knowledge of Turkish and English is essential for this position.