Position Title (Business Title): Senior Director, Identity and Access, Collaboration and Digital Workplace Services

Business/Functional Unit: I&T

Position Purpose: Provide an overview of the responsibilities of the position by providing a summary of the most important aspects and duties of the position.

The Head of Identity and Access, Collaboration and Digital Workplace Services is responsible for driving digital transformation through the development and implementation of digital workplace solutions that enhance collaboration, productivity, and identity and access governance across the organization.

This role oversees the entire lifecycle of identity & access management including identity trust and governance in cloud-enabled ecosystem, and optimization of end-user device management to increase collaboration and productivity across the enterprise. Key areas of responsibility include Identity & Access Management, Identity Governance, Privileged Access Management, Active Directory Services, End User device configuration & management, and stewardship of the Microsoft 365 environment while ensuring compliance with regulations, policies, and standards, managing related risks and security threats, and enabling business agility and digital innovation.

• Develop and implement a comprehensive strategy for identity governance and administration, digital workplace and collaboration tools that aligns with CSL's objectives, compliance requirements, and risk management goals. This includes defining architecture, policies, and related procedures while fostering a culture of innovation, collaboration, and continuous improvement.
• Establish strategy, architecture, and processes for granting, modifying, and revoking user access to various systems, applications, and data resources. This involves overseeing user provisioning and deprovisioning, access requests, access reviews, and role-based access controls as needed to ensure quality.
• Provide operational oversight over the lifecycle of all user and privileged accounts and devices from provisioning to deletion. Define and enforce processes for managing the entire lifecycle of user identities and devices within the organization and broader ecosystem.
• Define and implement automated and AI enabled mechanisms to ensure timely and accurate user and device provisioning and deprovisioning.
• Leads a team of technical professionals who are responsible for executing the strategy and delivering services. Conceptualize and oversee the development of curriculums to upskill the team as needed as the company transforms its digital core and user-centric design aimed at developing full stack intelligence technical professionals.
• Educates and influences business and application owners and other stakeholders to accept, use, and communicate secure IGA practices.
• Manages project budgets, business cases, and operational budget for related projects and services.

• Explores, selects, and implements, and provides operational oversight of technology-based tools and methodologies to provide a strong IGA, collaboration and digital workplace programs.
• Lead responsible for program deliverables under the Seamless Access program that implements security, compliance technology to improve ease of access across enterprise services.
• Identifies and evaluates complex business, technology risks, and impact of current decisions related to user access, data access, and information security.
• Creates a strong AI enabled automation and self-service program for appropriate access processes that improve user experience.
• Supervises the development of related training materials and user manuals

• Enables access log monitoring and reporting across IGA, collaboration and digital workplace technologies.
• Ensures all IGA, collaboration and digital workplace technology and processes meet CSL security and quality standards, including GxP validation and testing.
• Create and manage a strong access cyber hygiene program, including but not limited to SSO/multi-factor authentication, privileged access management and external collaboration access.
• Works closely with threat intelligence team to leverage identity analytics tools and technologies to monitor user activities, detect anomalies, and identify potential security threats or policy violations.
• Works closely with incident response team to respond, understand, and mitigate identity and access control related security incidents.
• Generate regular reports and metrics to assess the effectiveness of identity governance and collaboration controls and identify areas for improvement.

• Oversight of Managed Service Providers to ensure service level management (SLA) and Experience Level management (XLA metrics are consistently met.

• Undergraduate degree in Information Technology, Business Administration, Strategy/Transformation or a related field preferred. Related certifications, and advanced graduate studies desirable.

• 10+ years' managerial experience and/or demonstrated leadership experience

• Pharma/Biotech or similarly regulated environment experience preferred

• Broad understanding of identity governance, identity and access management, collaboration and digital workplace tools.
• 5+ years of supervisory/management experience. Experience in leading teams through transformational programs for cloud-enabled ecosystems preferred.
• Experience working with a managed service provider to support, maintain, and improve outsourced services, preferred
• Technical Experience across domains preferable, however leadership and transformation in IT discipline can offset technical expertise.
• Experience managing and influencing peers, and business colleagues in implementing technology best practices.
• Excellent communication, interpersonal and leadership skills

• Excellent writing and oral communication skills; critical thinking and innovation; ability to convey risk to cause appropriate action.
• Thinks beyond and incorporates external factors into business strategy.
• Builds bridges and empowers One-CSL teams.
• Unleashes outcomes and creates an environment of decision making and appropriate risk taking
• Ignites agility and creates a nimble environment.
• Inspires the future and drives the strategy throughout the organization.
• Cultivates talent and takes proactive steps to secure future talent