We're Cruise, a self-driving service designed for the cities we love.
We’re building the world’s most advanced self-driving vehicles to safely connect people to the places, things, and experiences they care about. We believe self-driving vehicles will help save lives, reshape cities, give back time in transit, and restore freedom of movement for many.
In our cars, you’re free to be yourself. It’s the same here at Cruise. We’re creating a culture that values the experiences and contributions of all of the unique individuals who collectively make up Cruise, so that every employee can do their best work.
Cruise is committed to building a diverse, equitable, and inclusive environment, both in our workplace and in our products. If you are looking to play a part in making a positive impact in the world by advancing the revolutionary work of self-driving cars, come join us. Even if you might not meet every requirement, we strongly encourage you to apply. You might just be the right candidate for us.
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We're looking for an experienced manager to lead our Information Technology Media Collaboration Services team (formerly called Audio Visual). This team is responsible for supporting large deployments of video conferencing and high quality streaming while facing interesting challenges to develop unique solutions for Cruise. Our mission is to ensure that our fellow Cruisers and business partners have the best audio visual (AV) experience to help them do their best work. The ideal candidate will have a strong technical background, excellent leadership skills, and a passion for delivering high-quality AV experiences.
Responsibilities
System Design & Implementation:
- Design, configure, and implement AV systems for various environments, including conference rooms, auditoriums, and event spaces.
- Collaborate with stakeholders to understand AV requirements and ensure systems meet organizational needs.
- Follow security best practices and work with our security team to implement policies.
Management & Oversight:
- Manage the AV team, providing guidance and support for day-to-day operations.
- Develop and maintain documentation for all AV systems, including schematics, manuals, and operational procedures.
Technical Support:
- Troubleshoot and resolve AV technical issues in a timely manner.
- Provide on-site and remote support for AV events, ensuring smooth operation during presentations and meetings.
Vendor Management:
- Work with external vendors for the procurement of AV equipment and services.
- Evaluate and recommend AV products and technologies to enhance operational efficiency.
Budget Management:
- Develop and manage the AV department budget, ensuring effective allocation of resources.
- Identify cost-saving opportunities while maintaining high standards of service.
Training & Development:
- Train staff on the use of AV equipment and systems.
- Stay current with industry trends and advancements in AV technology, providing training and resources to the team.
Project Management:
- Lead AV projects from conception to completion, ensuring timeliness and quality standards are met.
- Coordinate with IT and other departments for seamless integration of AV solutions.
Requirements
- 8+ years in a hands-on technical environment providing Audio Visual and Streaming support 5+ years managing a team
- 5+ years in managing Audio Visual for office build outs
- Working knowledge of networking principles and protocols
- Experience supporting a large deployment of video conferencing equipment
- Experience managing a team of AV Technicians (Google Meet and Zoom experience preferred)
- The ability to multitask and prioritize tasks, handle and complete multiple projects effectively in a fast-paced environment
- Empathy for end users, passion for frictionless user experiences, and a pulse for the future of Video Conferencing
- Genuine passion for AV solutions with an unbounded desire to learn
- For this role, you'll need to be highly collaborative and customer support focused
Top skills required:
- Service oriented
- Effective listening, communication, and presentation skills
- Technical experience
- Leadership experience
- Intrinsically motivated
- Inquisitive (does not accept status quo w/o verification)
The salary range for this position is $151,700 - $223,100. Compensation will vary depending on location, job-related knowledge, skills, and experience. You may also be offered a bonus, long-term incentives, and benefits. These ranges are subject to change.
Our benefits are here to support the whole you:
- Competitive salary and benefits
- Medical / dental / vision, Life and AD&D
- Subsidized mental health benefits
- Paid time off and holidays
- Paid parental, medical, family care, and military leave of absence
- 401(k) Cruise matching program
- Fertility benefits
- Dependent Care Flexible Spending Account
- Flexible Spending Account & Health Saving Account
- Perks Wallet program for benefits/perks
- Pre-tax Commuter benefit plan for local employees
- CruiseFlex, our location-flexible work policy. (Learn more about CruiseFlex).
- Through our partnerships with General Motors and Honda, we are the only self-driving company with fully integrated manufacturing at scale.
- GM, Honda, Microsoft, T. Rowe Price, and Walmart have invested billions in Cruise. Their backing for our technology demonstrates their confidence in our progress, team, and vision and makes us one of the leading autonomous vehicle organizations in the industry. Our deep resources greatly accelerate our operating speed.
Cruise LLC is an equal opportunity employer. We strive to create a supportive and inclusive workplace where contributions are valued and celebrated, and our employees thrive by being themselves and are inspired to do the best work of their lives. We seek applicants of all backgrounds and identities, across race, color, caste, ethnicity, national origin or ancestry, age, citizenship, religion, sex, sexual orientation, gender identity or expression, veteran status, marital status, pregnancy or parental status, or disability. Applicants will not be discriminated against based on these or other protected categories or social identities. Cruise will consider for employment qualified applicants with arrest and conviction records, in accordance with applicable laws.
Cruise is committed to the full inclusion of all applicants. If reasonable accommodation is needed to participate in the job application or interview process please let our recruiting team know or email HR@getcruise.com.
We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. To help us track the effectiveness and inclusivity of our recruiting efforts, please consider answering the following demographic questions. Answering these questions is entirely voluntary. Your answers to these questions will not be shared with the hiring decision makers and will not impact the hiring decision in any way. Instead, Cruise will use this information not only to comply with any government reporting obligations but also to track our progress toward meeting our diversity, equity, inclusion, and belonging objectives. Know Your Rights: Workplace Discrimination is Illegal
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Candidates applying for roles that operate and remotely operate the AV: Licensed to drive a motor vehicle in the U.S. for the three years immediately preceding your application, currently holding an active in-state regular driver’s license or equivalent, and no more than one point on driving record. A successful completion of a background check, drug screen and DMV Motor Vehicle Record check is also required.
Note to Recruitment Agencies: Cruise does not accept unsolicited agency resumes. Furthermore, Cruise does not pay placement fees for candidates submitted by any agency other than its approved partners.
No Application Deadline