#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We're looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to the customer to join us in shaping the future of cybersecurity. Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters - one team, one fight.
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About the Role:
CrowdStrike Operational Services is seeking a manager responsible for leading our Residency Services team, which provides long term support of the CrowdStrike platform and related applications. The Operational Services Manager will have responsibility for building and growing a team focused on providing operational platform support as well as incident response support for CrowdStrike customers. Come join our mission to protect our nation's most critical infrastructure.
What You'll Do:
- Build and grow a team that helps customers operationalize and support the CrowdStrike platform as well as analyze and investigate associated alerts within the customer SOC environment
- Provide hands-on support, tactical with your team members to help them deliver high quality services to our most strategic customers
- Build, operationalize, and curate Resident Services offerings for CrowdStrike Platform Services
- Work cross functionally with CrowdStrike teams to ensure successfully delivery outcomes.
- Manage and mentor team members to help expand skill sets and maximize performance
- Anticipate customer needs for professional services by leveraging new CrowdStrike features and module releases
- Work closely and collaboratively with Operational Services team to develop customer facing collateral
- Deliver high quality services constantly seeking feedback from customers, partners and CrowdStrike team members to improve offerings
- Bachelor's degree, in Computer Science, Information Technology, Cybersecurity or a related field, and/or equivalent military or work experience
- Currently have or can obtain necessary security clearances, per customer requirement
- 7+ years of professional experience in professional services
- 4+ years of experience in technology and/or SOC leadership managing a team of direct reports
- Experience with a broad range of SaaS technologies across EDR, SIEM, IAM, Vulnerability Management, Asset Management, SOAR, etc.
- A proven leader, with the ability to inspire, lead, and mentor a high performing organization, with the ability to establish strong cross functional relationships to work collaboratively
- Excellent communication, interpersonal, and collaborative skills
- Strong business acumen and ability to exercise good judgment, discretion, and maintain confidentiality
- Very knowledgeable on Windows, Mac, and Linux platforms
- Ability to travel up to 10% of the time
Technical experience in the following areas:
- Endpoint Security: Falcon platform (preferred), AV/EDR solutions
- Development: PowerShell, Python, Bash, Batch
- Technologies: Experience with Host based firewall, File Integrity Management, Data Protection, Vulnerability Management, Attack Surface Management, IT Automation
- Compliance: CIS Benchmarks, STIGs, PCI, HIPAA
- Database: SIEM, MSSQL, Splunk, LogScale
- Identity: Active Directory, Azure-AD, SSO, MFA
- Cloud: AWS, Azure, GCP
#LI-Remote
This role may require the candidate to periodically undergo and pass alcohol and/or drug test(s) during the course of employment.
Benefits of Working at CrowdStrike:
- Remote-first culture
- Market leader in compensation and equity awards
- Competitive vacation and flexible working arrangements
- Comprehensive and inclusive health benefits
- Physical and mental wellness programs
- Paid parental leave, including adoption
- A variety of professional development and mentorship opportunities
- Offices with stocked kitchens when you need to fuel innovation and collaboration
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at recruiting@crowdstrike.com for further assistance.
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