#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We're looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to the customer to join us in shaping the future of cybersecurity. Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters - one team, one fight.
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About the Role:
CrowdStrike is looking for a self-starting, responsible, detailed-oriented, and highly motivated individual to join our growing Intelligence Team.
The mission of the Falcon Intel Recon Analyst is to directly support cyber threat customers and to ensure our customers realize the full value of the Intelligence product they have purchased from CrowdStrike; ultimately maximizing customer success and renewals. Analysts are responsible for working with multiple customers to manage the customer's Falcon Intel Recon application.
At a high level, this role will be a cyber intel analytic interface for CrowdStrike's Falcon Intelligence Recon customers to the wider CrowdStrike intelligence team. The role will also be responsible for enabling the functional use of cyber threat intelligence between the client and the Falcon Intel Recon application. Key responsibilities include the management of customer request, support customer use of the Falcon Intel Recon application, provide internal debrief support, and execute customer feedback processes while ensuring contract adherence by both parties. This person will be a problem solver, ability to become an expert on CrowdStrike tools, and able to escalate client issues to the appropriate teams within CrowdStrike.
Successful candidates will have an excellent technical foundation, especially related to dark web actors, dark web data, APT strategy, Threat Intelligence, as well as proven track record of successfully interfacing with customers on both technical and non-technical levels, substantial experience driving concurrent projects and issues to completion with little direction, and above all a passion for ensuring a top-quality customer experience. A successful candidate will be able to understand and act upon a customer's needs, pain points, and overall goals at every level of use from C-level executives to operations floor analysts.
What You'll Do:
- Drive high levels of customer satisfaction, maintaining a strong sense of ownership over many customer relationships.
- Quickly triage and escalate noteworthy findings from Falcon Intelligence Recon to the respective customers
- Understand the dark and deep web ecosystem; be able to properly convey analytical findings to customers
- Guide customers through Falcon Intelligence Recon findings and providing subject matter expertise
- Be a strong voice for customers into the Intelligence and Engineering teams to improve the product and ensure that customer's feedback, feature requests, and overall satisfaction is conveyed and accounted for.
- Plan and lead process improvement initiatives tailored to improve overall customer satisfaction with the CrowdStrike team.
Required:
- 3-5 years experience in cyber threat intelligence, all-source threat intelligence analysis, or intelligence collections and be fully versed in the intelligence lifecycle
- Excellent written, verbal communication skills in English.
- Working knowledge of cyber threat intelligence terminology, key concepts, dark & deep web ecosystems to include actors, forums, and leak sites
- Adaptable and willing to learn new technologies
- Customer service attitude and willingness to help and problem-solve with customers
- High degree of emotional intelligence and professional presence, as the role requires presenting potentially concerning findings to customers
- Ability to operate independently and with little direction.
- Demonstrated ability to document technical process and convey business terms in clear language.
- Ability to present and explain technology to people with less technical knowledge
- Attention to detail, but with an ability to understand the big picture view and understand when projects or efforts have conflicting objectives
- Must be able to successfully manage time and deliverables for rapid service engagement customers
- Must be able to thrive in a fast paced, high stress environment and able to create customer solutions with limited resources
- Knowledge of data communication concepts and technologies, specifically email, networking, and enterprise security
- Understanding of contemporary scripting languages such as python, and familiarity with application programming interfaces (API) as a delivery method for indicators and intelligence.
- Experience with typosquatting, including: understanding domain names used for impersonation or phishing attacks
- Remote-first culture
- Market leader in compensation and equity awards
- Competitive vacation and flexible working arrangements
- Comprehensive and inclusive health benefits
- Physical and mental wellness programs
- Paid parental leave, including adoption
- A variety of professional development and mentorship opportunities
- Offices with stocked kitchens when you need to fuel innovation and collaboration
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at recruiting@crowdstrike.com for further assistance.
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