We are looking for motivated and detail-oriented interns to join our Network Operations Center (NOC) team. This role will primarily focus on monitoring our cloud infrastructure, managing incidents, and contributing to our operational excellence. It's an excellent opportunity to gain hands-on experience in cloud operations and incident management within a dynamic, fast-paced environment.
In this role you will be...
- Infrastructure Monitoring: Continuously monitor the performance and availability of our cloud infrastructure using industry-standard tools and dashboards.
- Incident Management:
- Respond promptly to alerts and incidents triggered by monitoring systems or tools like PagerDuty.
- Escalate critical issues to the relevant teams following established protocols.
- Assist in root cause analysis and documentation of incidents.
- Communication: Collaborate with engineering and operations teams to resolve issues and minimize downtime.
- Documentation: Update runbooks, logs, and incident reports to ensure accurate records are maintained.
- Learning & Improvement:
- Gain hands-on experience with monitoring tools, cloud platforms, and operational workflows.
- Contribute ideas for improving monitoring and incident management process
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You Have Got What It Takes If You Have...
- Hands-on experience with real-world cloud operations and monitoring.
- Exposure to cutting-edge tools and technologies in the industry.
- Opportunity to work closely with experienced professionals in a collaborative environment.
- A deeper understanding of NOC processes and incident management best practices.
- If you're passionate about cloud infrastructure, eager to learn, and excited to contribute to mission-critical operations, we'd love to hear from you!
Qualifications:
- Currently pursuing degree in Computer Science, Information Technology, or a related field.
- Basic understanding of cloud technologies and networking concepts.
- Familiarity with monitoring tools, incident management systems, or platforms like PagerDuty is a plus.
- Strong problem-solving and analytical skills.
- Good communication and collaboration skills.
- Willingness to work in shifts, if required.
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