The Director will also have responsibilities that include strategic planning, capital/operating budgets, resource planning, service management, and change management. The Director is expected to be an ambassador of the Information Services organization through engagement and will work with staff on performance reviews, coaching, mentoring and other professional development. The Director will proactively work with IT leadership, management and customers to plan, develop, implement and support new initiatives that will improve efficiencies, enhance security and/or be cost effective across the entire organization. The Director identifies the standards and/or policies by which application development teams and/or customers shall use Microsoft applications and/or services.

Education & Experience

Bachelor's Degree required.

Minimum of 15 years of experience in information technology.

Minimum of 10 years implementing and/or supporting Microsoft applications and services for a large enterprise with over 5,000 employees.

Minimum of 5 years in healthcare and in a supervisory position.

Minimum of 5 years leading Microsoft 365 implementations and/or support teams.

1 year experience with Imprivata products and/or solutions including ConfirmID, OneSign, and/or Identity Governance preferred

Licensure, Registration, and/or Certification

None required, although relevant industry certifications given preference.

Extensive experience in architecting and managing large Microsoft 365 environments including policy and/or governance.

Experience creating and maintaining detailed security process documentation.

Broad experience in disaster recovery planning and exercises.

Broad experience in automating workflows that result in efficient and exceptional end-user experiences.

Extensive infrastructure and application support experience using industry standard ticketing and incident management systems.

Extensive knowledge and support experience with common productivity applications such as Office 365, mobile device management, and mobile application support.

Knowledge of computer hardware, including PCs, phone and network equipment.

Familiarity and practical application of advanced principles of ITIL/ITSM.

Demonstrated progressive experience in the management of a technical support team.

Personal Attributes:

Solid relationship management and performance management skills.

Ability to motivate and direct staff members and subordinates.

Team-oriented and skilled in working within a collaborative environment.

Strong customer service orientation.

Proven analytical and problem-solving abilities.

Ability to effectively prioritize and execute tasks in a high-pressure environment.

Good written, oral, and interpersonal communication skills.

Exceptional interpersonal skills, with a focus on listening and questioning skills.

Ability to present ideas in business-friendly and user-friendly language.

Highly self-motivated and directed.

Keen attention to detail.

About Us:

Cook Children's Health Care System

Cook Children's Health Care System offers a unique approach to caring for children because we are one of the country's leading integrated pediatric health care delivery organizations. Patients benefit from the integrated system because it allows Cook Children's to use all of its resources to treat a patient and allows for easy communication between the various companies by physicians with a focus on caring for children and adolescents.

Cook Children's is an EOE/AA, Minority/Female/Disability/Veteran employer.