Issuer Services (CIS) is the division within Computershare responsible for providing administrative services to Issuer Services clients and their individual security holders. A fantastic opportunity has arisen in our CIS business!

We are now looking for experienced talent to join our Client Relationship Management team in Beijing. This is an exciting opportunity to work in a global corporation that will give you a good platform for your future career development as Computershare is the top share registrar globally.

A role you will love

The Senior Manager of Relationship Management, your core job competent is to establish and develop client relationships, handle client issues and ensure client satisfaction, and upsell & cross-sell CPU products & services. This role is an individual contributor to the business and reporting to Director.

Other key accountabilities will include:

• Build up trustworthy relationship with clients including but not limited to senior management team or decision makers of clients.
• Set high level service goals based on clients' feedback / requirement / plan.
• Review service agreement and instruction documents regarding corporate actions and dealing with fee negotiation and special request.
• Identify and anticipate clients' needs and requirement pro-actively through various channels and work out tailored made solutions and/or services to clients.
• Provide professional advice to clients in response of clients' enquiries. Work closely with other team/department to ensure client's instruction is always followed timely.
• Ensure all clients pay on time. If needed, follow up client's overdue balance in a professional manner.
• Handle and resolve client issue smoothly and independently. Report to senior management team on any client issue.
• Constantly promote and cross selling products and services to clients. Prepare fee letters and deal with fee negotiations and special requests including tender and renewal of contract.
• Coordinate clients' corporate actions from the start.
• Handle internal tasks including performing KYC for certain clients.
• Other tasks assigned by management.

What will you bring to the role?

To be successful in this role, you will have exceptional relationship building and interpersonal skills. Stable personality, strong communication skills, and excellent organizational and problem-solving abilities.

Other key skills required for the role include:

• Bachelor's degree or above in Finance, Accounting, Law, Corporate Government, Business Management or closely related areas; Minimum 5 years of related working experience.
• Knowledge or working experience with Hong Kong security market structure / listing rules, corporate governance.
• Excellent English and Mandarin required with Cantonese an advantage.
• Customer focused, strong problem-solving skills and well-developed commercial acumen.
• Demonstrate initiative, organizational and time management skills. Adapts to change, is open to new ideas, takes on new responsibilities, handles pressure, and adjusts plans to meet changing needs.
• Proficiency in MS Office. Able to accept a certain amount of overtime work and travel arrangements.

Rewards designed for you

Flexible work to help you find the best balance between work and lifestyle.

Health and wellbeing rewards that can be tailored to support you and your family.

Invest in our business by setting aside salary to purchase shares in our company, and you'll receive a company contribution as well.

Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.

And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub.

ABOUT US

A company to be proud of

We're a global leader in financial administration with over 12,000 employees across more than 22 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.

A diverse and inclusive place to work

At Computershare we value diversity and welcome applications from everyone, believing that an equal and inclusive culture is key to excellent results. One of the greatest advantages for our organisation is the talent and diversity of our people and we strive to ensure all our employees have an equal opportunity to contribute their ideas, bring their personality to their work and showcase their skills. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.

Computershare is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.

ABOUT THE TEAM

Since 1978, we've been trusted by companies around the globe to manage their shareholder registry, corporate actions and shareholder meetings and we're now the number one transfer agency in the world. As client needs evolved, so has our portfolio of services; extending our Issuer Services into equity and entity governance services to companies both public and private worldwide. Careers in Issuer Services could mean anything from assisting shareholders with their portfolios, enabling access to global markets or helping clients deliver on their equity and entity compliance requirements everywhere they operate.