JOB DESCRIPTION
Relationship Manager
Location: Barcelona (Hybrid)
In this position, you'll be based in the Barcelona office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex.
We give you a world of potential
Working within our established Share-Plans business the Relationship Manager will be expected to independently manage large and complex client relationships while also identifying, capturing, and maximising all revenue opportunities. The role requires the individual to act as an ambassador within the organisation and the main point of contact externally. This is a fantastic opportunity to work with our industry leading team and software to provide a high level of service offering and grow your knowledge of a specialised benefits offering.
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A role you will love
As a Share-plans Relationship Manager you will be accountable for building and maintaining relationships with client portfolios and internal stakeholders. Working in a high-performance culture the role requires the ability to navigate the organisation effectively at all levels, establish credible relationships with clients, objective being 100% client retention, and upsell in new and existing business.
Key Responsibilities:
• Manage client actions and deliver resolutions to issues through creative solutions and service excellence.
• Proactively identify and maximise all existing and new revenue opportunities Design, develop, and deliver professional presentations for both internal and external stakeholders.
• Compile and deliver well-structured financial analysis, costings, and identifying trends.
• Support colleagues to ensure completion of core governance and procedures to maintain compliance and regulatory responsibilities.
• Maintain customer information as required for internal analysis.
• Act as a Trusted Advisor and thought leader for Relationship Management within the Company, providing subject matter expertise, and upskilling to a range of colleagues.
• Actively identify opportunities for efficiencies, solutions and synergies within the group and wider business.
What will you bring to the role?
We're looking for an experienced Relationship Manager with significant commercial experience and ideally with experience of Share-plans products and regulation. You will be commercially focused with business acumen and the ability to recognise levers of profitability and how to best deploy these with new and existing clients. You will be able to drive business development, quickly getting up to speed with the very specialised nature of our product and marketplace.
Working with numerous stakeholders, you will maintain the integrity of our product and resolve conflicting interests when necessary.
Other key skills listed below:
• Experience working within the benefits/Shareplans industry, and applicable portals.
• Results orientated/professional best practice approach
• Highly Analytical and numerate - design costing plans and models
• Networking experience in events, conferences etc. Ability to react effectively and confidently
• Significant experience of Project Management and risk management
• Proven experience of negotiation and Influencing skills
• Educated to degree level or equivalent (desirable)
• Institute of Chartered Secretaries Association (ICSA) qualified (desirable)
• Ability to travel will be required in this role.
This is a fantastic opportunity to join an ambitious market leading company with an extensive global footprint, offering excellent progression routes, variety, and plenty of opportunities to upskill yourself. If you're a result driven, seasoned business development or sales professional, comfortable with dealing with experienced company leaders, then this role could be a great fit.
Rewards designed for you
Flexible work to help you find the best balance between work and lifestyle.
Health and wellbeing rewards that can be tailored to support you and your family.
Invest in our business by setting aside salary to purchase shares in our company, and you'll receive a company contribution as well.
Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.
And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub.
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ABOUT US
A company to be proud of
We're a global leader in financial administration with over 12,000 employees across more than 22 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.
A diverse and inclusive place to work
At Computershare we value diversity and welcome applications from everyone, believing that an equal and inclusive culture is key to excellent results. One of the greatest advantages for our organisation is the talent and diversity of our people and we strive to ensure all our employees have an equal opportunity to contribute their ideas, bring their personality to their work and showcase their skills. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.
Computershare is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.