Some other key responsibilities:

• Manage and own overall operational responsibility of a client portfolio
• Ensure client requests are monitored and prioritised correctly including monitoring service levels and client satisfaction
• Be an SME for clients, plans, product and process, in-depth technical understanding of the system processes
• Form first level of escalation for client and internal stakeholders
• Liaise with Senior Management on the operational health of the client portfolio
• Acting as the primary interface between the client and the service delivery teams for regular and ad-hoc requests
• Host and lead regular client meetings to review service/project delivery status and event planning

What will you bring to the role?

• Previous experience in customer service/relationship management
• Excellent verbal and written communication skills, capable of communicating with audiences at all levels with clarity, impact and influence
• Ability to build a detailed understanding of assigned clients & close partnering relationships
• Ability to influence and manage senior stakeholders (internal and external)
• Strong negotiation skills
• Solution-oriented with an attention to detail
• Ability to plan and meet multiple deadlines within a fast-paced, high-pressure environment to consistently meet the needs of the business and our clients
• Ability to develop technical skills
• Ability to identify and solve problems

If this sounds like a role and organisation, you'd love to be part of, apply today!

Rewards designed for you

Flexible work to help you find the best balance between work and lifestyle.

Health and wellbeing rewards that can be tailored to support you and your family.

Invest in our business by setting aside salary to purchase shares in our company, and you'll receive a company contribution as well.

Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.

And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our handbook will help you find out more about our rewards and life at Computershare, visit computershare.com/careers-handbook.

ABOUT US

A company to be proud of

We're a global leader in financial administration with over 12,000 employees across more than 22 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.

A diverse and inclusive place to work

At Computershare we value diversity and welcome applications from everyone, believing that an equal and inclusive culture is key to excellent results. One of the greatest advantages for our organisation is the talent and diversity of our people and we strive to ensure all our employees have an equal opportunity to contribute their ideas, bring their personality to their work and showcase their skills. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.

Computershare is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.

ABOUT THE TEAM

We're a leading provider of employee share plans. We partner with many of the world's biggest brands to offer their employees the chance to invest in the future of their company and help them to manage these investments day to day. With over 35 years of experience and expertise, we're an industry leader. Every member of our team plays an important role in bringing to life employee share plans, providing innovative solutions and assisting our clients with their complex regulatory requirements.