JOB DESCRIPTION
Location: Edinburgh or Bristol
In this office-based position you'll experience a supportive approach to your wellbeing and continuous learning opportunities in our friendly and inclusive workplace. Find out more at computershare.com/flex.
We give you a world of potential
Computershare has an exciting opportunity for a permanent full-time IT Asset Manager to join our Computershare Technology Services team.
There are a few things that make this opportunity truly fantastic:
- This is an exciting new role where you'll have the unique opportunity to pioneer and shape processes and strategies. You'll also be part of a dynamic and supportive team that encourages innovative ideas.
- This role has a global reach where the influence you have will be felt cross-regionally.
- We offer continuous learning opportunities and put emphasis on continued improvement, growth and career progression.
- We offer a competitive total compensation package, with further details found below.
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A role you will love
In this role, you'll ensure operational asset management alignment across regional field support teams in EMEA, Americas, and APAC. You will also play a pivotal role in coordinating global project deliverables, including end user device refresh, security patching, and larger IT initiatives such as OS upgrades.
In addition, you'll manage the budget for hardware and software procurement and lifecycle management, ensuring accurate tracking of expenditure and forecasting future asset needs.
Other key responsibilities include:
- Developing and implementing policy for Hardware Asset Management (HAM) and Software Asset Management (SAM) acquisition, usage and retirement across all Computershare locations
- Establishing automated processes for asset registration, allocation, returns, and disposals
- Overseeing the procurement, deployment, and decommissioning of hardware assets such as laptops, desktops, smartphones, monitors, and peripherals
- Creating and managing the annual budget for assets, ensuring alignment with business needs and financial goals
- Forecasting future asset requirements and costs based on business growth and refresh cycles
- Collaborating with procurement teams to source assets from approved vendors
- Establishing and maintaining strong relationships with key vendors, ensuring competitive pricing and timely delivery of assets
- Acting as the primary point of contact for global coordination of assets and any asset impacted IT projects
- Developing and maintaining project timelines and ensure that regional teams meet key deliverables and deadlines
- Working closely with IT, finance, and regional field support teams to align asset management activities with broader business objectives
- Acting as a liaison between stakeholders to address specific end user needs, requirements, and escalations
- Developing and providing regular reports on asset status, usage, and performance to senior management
- Utilizing data to make informed decisions and improve processes
- Continuously evaluating asset management processes to identify areas for improvement in terms of efficiency, cost, and user satisfaction
- Adapting to changing and conflicting business priorities and demonstrate the ability to influence the team to work in an agile manner ensuring high levels of service quality
What will you bring to the role?
You have excellent communication and interpersonal skills and can effectively build relationships while working with stakeholders and partners at all levels. You also influence and challenge effectively and listen and respond to challenges.
You'll also bring:
- Significant experience working across multiple ITIL aligned disciplines in a management capacity, especially Incident, Problem and Change
- Demonstrable experience in establishing IT Asset Management, procurement or related roles
- Proven experience with managing end user devices at a global scale, including budget oversight and financial tracking
- Experience using asset management tools and systems (e.g. ServiceNow)
- Strong vendor management and negotiation skills
- Experience with ITIL process design & implementation
- Experience developing and maintaining service agreements and managed service arrangements with internal team and external suppliers
- Ability to keep the team updated on strategic initiatives by means of written updates and presentations
- Solid leadership skills with the ability to coach and mentor direct reports and instill strategic objectives and direction
Bonus points if you have:
- Experience operating in IT management roles in a financial services industry
- Experience leading operational technology teams
Rewards designed for you
Flexible work to help you find the best balance between work and lifestyle.
Health and wellbeing rewards that can be tailored to support you and your family.
Invest in our business by setting aside salary to purchase shares in our company, and you'll receive a company contribution as well.
Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.
And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub.
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ABOUT US
A company to be proud of
We're a global leader in financial administration with over 12,000 employees across more than 22 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.
A diverse and inclusive place to work
At Computershare we value diversity and welcome applications from everyone, believing that an equal and inclusive culture is key to excellent results. One of the greatest advantages for our organisation is the talent and diversity of our people and we strive to ensure all our employees have an equal opportunity to contribute their ideas, bring their personality to their work and showcase their skills. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.
Computershare is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.