Interested? Keep reading to find out a bit more about what you'll be doing, and the type of person we're looking for.

A role you will love

As the Global Head of Plans Support at Computershare, you will lead our 2nd and 3rd level Application Support and Platform teams across key regions including EMEA, Oceania, and the Americas. You will be responsible for overseeing IT service and application management for systems used by our Plans business and their clients.

Our Plans business is one of Computershare's largest business lines, dealing with the administration of employee share plans for companies across the globe. We have over 35 years of experience in this field and are an industry leader in creating innovative plan designs and implementing engaging enrolment campaigns

In this role, you will play a key part in the integration of global teams, focusing on operational efficiency and customer service through global process alignment, while helping to shape the target operating model of the future. Working closely with all areas of the technology department, this role will help to shape the product strategy and support the Global CIO on delivering the overall technology road map for CPM.

Other key responsibilities:

• Provide Leadership and support to staff providing 2nd and 3rd Line support across each region.
• Ensure systems are maintained and managed within agreed service level and in line with company policy or standards.
• Drive process improvement, consistency, and global alignment throughout the group. Make use of automation, capacity and configuration management, monitoring solutions and other relevant tools and techniques.
• Proactively build professional relationships with other technical teams and key business stakeholders. Act as a business partner to support the business objectives.
• Support IT assurance and compliance processes while effectively managing risk within the Application Management Group.

What will you bring to the role?

As this position is leading a technical function, you will need to have experience working in a global technology environment with knowledge of various technologies and support models. You will also need to be able to build great relationships with people from across the business through excellent stakeholder management skills.

You will be a collaborative person who enjoys leading a team and is able to discuss challenges in a way that helps others to see them, understand them, and work through them.

Some other key skills that you'll have:

• Excellent leadership experience with the ability to set direction, share values, and motivate and engage your team
• Experience with complex support environments, preferably within financial services.
• Strong interpersonal skills with proven ability to build and maintain strong relationships with stakeholders, including international stakeholders.
• Proven experience managing large, multi-tiered technical teams.
• Experience working in an ITIL framework environment and proficiency with ITSM tools and software
• Experience across the application lifecycle with a solid understanding of the technology architecture and integration layers
• Experience of technologies such as, Linux, SQL, Java, SFTP, Kubernetes, etc
• Understanding of industry direction and best practices.

If this role sounds like what you're looking for, and you want to be part of an organisation that focuses on our employees' career progression, while working on interesting and high-profile projects, please apply today!

Rewards Designed for you

Flexible work to help you find the best balance between work and lifestyle.

Health and wellbeing rewards that can be tailored to support you and your family.

Invest in our business by setting aside salary to purchase shares in our company, and you'll receive a company contribution as well.

Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.

And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our handbook will help you find out more about our rewards and life at Computershare, visit computershare.com/careers-handbook.

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ABOUT US

A company to be proud of

We're a global leader in financial administration with over 12,000 employees across more than 22 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.

A diverse and inclusive place to work

At Computershare we value diversity and welcome applications from everyone, believing that an equal and inclusive culture is key to excellent results. One of the greatest advantages for our organisation is the talent and diversity of our people and we strive to ensure all our employees have an equal opportunity to contribute their ideas, bring their personality to their work and showcase their skills. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.

Computershare is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.

ABOUT THE TEAM

Our Technology Services team is a place where new ideas and approaches are welcomed, and every individual is equipped and empowered to create change. We're a rapidly evolving and diverse global business and there is always something to learn, opportunities to explore and a broad range of career paths to progress along.