A role you will love

Under general supervision the Client Service Administrator' role within the division is to assist the Senior Relationship Manager within a MEGA client team as well as the broader Client Management Team to deliver excellent service delivery to a handful of Computershare largest client relationships and their shareholders within correct delivery guidelines and specified SLA timeframes.

The Client Service Administrator works collaboratively within the client management team, as well as service and operational teams throughout Computershare striving for excellence and continuous improvement with service delivery for our clients and its shareholders.

This Client Service Administrator role has significant Client Facing responsibilities.

Some of your key responsibilities will include:

• Primary client contact with respect to shareholder inquiries received by MEGA client, ensuring resolution within the organization of shareholder matters received by and sent over from the client. Provides a preliminary review of client items and further disseminate, stage and assist the resolution of client inquiries /shareholder by our internal partners in providing accurate and timely response. Track and provide any follow-up requested with the client on Executive and SEC /DOI inquiries.
• Provide overall support for day-to-day operations within the client management team for key functions including and not limited to: Monthly client and internal reporting, resolution of client DWAC's and known share OOB, Proxy and Dividend related event processing / special projects, provide support and training for backup on monthly client billing support responsibilities for our MEGA client relationships.
• Collaborate and provide all other support to Client Management Team as required.
• Complete required internal training and compliance classes timely.
• Understanding of personal obligations as defined in all published Computershare policies, and act in accordance with those procedures and policies.

What will we need from you?

Required:

College Degree in affiliated areas or equivalent experience.

Extraordinary oral and written communication skills.

Strong working knowledge of Microsoft Office: Word, Excel (very good understanding, should be able to do formula's, comparisons) and PowerPoint.

Preferred:

Good people skills with ability to work in a large global organization.

Rewards designed for you

Paid parental leave flexible working and a caring and inclusive culture.

Health and wellbeing rewards that can be tailored to support you and your family, including medical, dental and vision.

Invest in your future with 401k matching and tax-advantaged flexible spending plans, including healthcare, dependent care and commuter.

Income protection Our package includes short and long-term disability benefits, life insurance and supplemental life insurance.

Compensation The typical base pay range for this role is $65k - $70k. This base pay range is specific to these locations and may not be applicable to other locations: Jersey City, New Jersey | New York State.

And more Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our handbook will help you find out more about our rewards and life at Computershare, visit computershare.com/careers-handbook.

ABOUT US

A company to be proud of

We're a global leader in financial administration with over 12,000 employees across more than 22 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.

A diverse and inclusive place to work

At Computershare we value diversity and welcome applications from everyone, believing that an equal and inclusive culture is key to excellent results. One of the greatest advantages for our organisation is the talent and diversity of our people and we strive to ensure all our employees have an equal opportunity to contribute their ideas, bring their personality to their work and showcase their skills. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.

Computershare is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.

ABOUT THE TEAM

Since 1978, we've been trusted by companies around the globe to manage their shareholder registry, corporate actions and shareholder meetings and we're now the number one transfer agency in the world. As client needs evolved, so has our portfolio of services; extending our Issuer Services into equity and entity governance services to companies both public and private worldwide. Careers in Issuer Services could mean anything from assisting shareholders with their portfolios, enabling access to global markets or helping clients deliver on their equity and entity compliance requirements everywhere they operate.