Business Analyst

As part of Computershare Utility Services, you will have the chance to provide end-to-end managed services, consulting, and solutions to Utility clients. In addition to fulfilling the traditional Business Analyst responsibilities, this role involves collaborative work across teams within Computershare Utility Services, supporting project, change management, and consulting activities.

Join us for a fulfilling and dynamic career opportunity.

A role you will love

Reporting to the PMO Manager, you will play a crucial role in delivering process and system changes, consulting, and continuous improvement solutions for multiple external and internal clients.

This exciting opportunity will allow you to work on a diverse range of initiatives and collaborate closely with members of the leadership team. Your contributions will have a significant impact on your peers, the business, and our valued clients.

Key responsibilities will include:

• Managing end-to-end requirements gathering using appropriate techniques
• Reviewing and challenging business requests to ensure an understanding of actual needs
• Developing user stories, requirements, and specifications
• Creating and revising user documentation
• Ensuring all requirements align with delivering business value
• Planning the appropriate business analysis approach based on project size and complexity
• Conducting stakeholder analysis and managing stakeholder relationships
• Presenting to project teams, user groups, and management for feedback
• Identifying and communicating risks and issues
• Providing guidance to the QA team on system testing
• Managing projects or assisting project managers
• Participating in solution design and helping implement solutions
• Assisting in analysing and resolving production issues and providing comprehensive issue reporting.
• Conducting client business process reviews.

What will you bring to the role?

You will be a Business Analyst with a strong understanding of the Utilities industry and have the ability to learn in a fast-paced environment, who can work closely with the business to effectively deliver change. Working within projects or pushing through process improvements, you will be expected to hold all the skills necessary to service multiple work streams (including people, process and technology).

Key skills required include:

• Strong Business Analyst skillset
• A high level of logical thinking and problem solving incorporating excellent attention to detail
• Demonstrated experience liaising with users to gather requirements, map the process and translate these into specifications or User Stories
• Demonstratable experience in analysing client requirements to deliver Client's objectives and vision
• Previous experience in adhering to business processes during technical development or change projects
• Knowledge of utilities business processes, business rules and market transactions
• Strong knowledge of the Customer Service and Customer Operations functions with a strong understanding of customer life cycles
• Knowledge and understanding of developing and maintaining client and stakeholder relationships

Desired skills/experience:

• Experience in the Utilities industry
• Experience in Business Improvement Projects, Billing System implementations or digitisation projects
• Experience in mapping processes and identifying improvement ideas for manually intensive processes
• A Degree in Computing, Business, Information Systems, or equivalent is desirable but not mandatory
• Certification as a Business Analyst practitioner is desirable but not mandatory

Rewards designed for you

Flexible work to help you find the best balance between work and lifestyle.

Health and wellbeing rewards that can be tailored to support you and your family.

Invest in our business by setting aside salary to purchase shares in our company, and you'll receive a company contribution as well.

Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.

And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub.

ABOUT US

A company to be proud of

We're a global leader in financial administration with over 12,000 employees across more than 22 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.

A diverse and inclusive place to work

At Computershare we value diversity and welcome applications from everyone, believing that an equal and inclusive culture is key to excellent results. One of the greatest advantages for our organisation is the talent and diversity of our people and we strive to ensure all our employees have an equal opportunity to contribute their ideas, bring their personality to their work and showcase their skills. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.

ABOUT THE TEAM

We're one of the world's leading essential communications businesses with over 30 years' market experience and expertise in the latest technologies. Our communications team design, create, deliver, receive, store and manage business critical communications that enhance customer experience and improve communication effectiveness for our clients.