Analytics Manager 2

Corporate Trust is a market leader with decades of experience as a provider of trustee and sophisticated agency services for private and public companies, investment bankers, asset managers as well as governments and institutions. We offer a wide range of services that fulfil our clients with a best-in-class reputation built on our high-touch approach to client service we are looking for people to join us and be a part of our exciting future as one of the top corporate trust firms globally.

A key part of this role will be collaborating with our onshore teams to service our Corporate Trust business lines and help us to deliver the professional services our clients trust and depend on.

If you're a match to those skills and have the passionate drive to be part of something truly amazing, while working on a diverse team and have the willingness to learn multiple tasks, then this is the perfect opportunity for you!

A role you will love.

The Analytics Manager II manages team members in the EUC Development and Analytics teams leading tool development, technical support, and quality control functions for the team. Works closely with their peers to ensure that daily, weekly, and monthly goals are met. This role is also expected to supervise assigned staff and perform administration tasks related to those staff such as: daily timekeeping, performance and attendance tracking, annual performance evaluations, and provide mentoring to employees. Fosters relationships with stakeholders to support these activities. Additionally, the Analytics Manager is expected to partner with onshore management in hiring, motivating and coaching team members to ensure capacity is maintained and service obligations are met.

Some of your key responsibilities will include:

• Ensure controls and compliance requirements for all processes are completed.
• Track work using available dashboards and metrics and provide periodic reporting as required.
• Develop and maintain good stakeholder relationships.
• Ensuring team meets SLAs.
• Act as escalation point for issues and ensure resolution.
• Review proposals for automated solutions to replace any manual or semi-automated processes and identify which should move forward, partner with onshore management as needed.
• Support team members in developing new applications/processes outside of the standard systems/processes.

What will you bring to the role?

• Master's in commerce (M. Com), MBA, MSc (Computer Science), or MCA degree or equivalent.
• 10 to 15 years of good understanding of work routines and procedures used to support the Ops Tech Team, including financial document review, financial modelling, and relevant systems, as well as application development and implementation.
• Experience using VBA Programming, SQL Statement Writing/Coding, and SQL Server.
• Expertise in the following: SQL, VBA (Excel and Access),
• Working knowledge of the following: Python, UNIX, PL/SQL, T-SQL, SQL Server, and Oracle needed.
• 2-3 years directly or indirectly managing a team.

Rewards designed for you.

Health and wellbeing. Our health and wellbeing rewards are designed to support you and your family.

Paid time away from work. Our employees enjoy a competitive paid time off package.

Save for your future. We will support you along your retirement savings journey.

Income protection. To ease concerns when the unexpected occurs, our package includes short and long-term disability benefits, life insurance, supplemental life insurance (single/spouse/family) and more.

Parental leave. We offer paid parental leave, flexible working, and a caring and inclusive culture.

#LI-Hybrid

ABOUT US

A company to be proud of

We're a global leader in financial administration with over 12,000 employees across more than 22 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.

A diverse and inclusive place to work

At Computershare we value diversity and welcome applications from everyone, believing that an equal and inclusive culture is key to excellent results. One of the greatest advantages for our organisation is the talent and diversity of our people and we strive to ensure all our employees have an equal opportunity to contribute their ideas, bring their personality to their work and showcase their skills. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.

Computershare is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.

ABOUT THE TEAM

We provide corporate trust and claims administration services to major corporations in both the private and public markets as well as governments and institutions. Our portfolio includes innovative offerings in corporate trust and escrow (managing assets and debt), class actions and mass tort (facilitating the administration of large legal cases) and bankruptcy administration (assisting with the wind up or restructure of businesses experiencing difficulties).

We are looking for talented people to help us deliver these professional services and use our leading technology platforms to facilitate transactions.