Ready to be pushed beyond what you think you’re capable of?
At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system.
To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems.
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Our work culture is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be.
What you’ll be doing (ie. job duties):
- Review escalated customer accounts for payments fraud risk in a timely and accurate manner (chargebacks, ACH returns, wire disputes, etc).
- Identify and derive insights from fraud trends and patterns observed in the queues, and communicate these findings to Payments Risk management
- Provide feedback regarding rule performance and risk logic to corresponding Payments Risk investigations teams
- Proactively surface inefficiencies in operational workflows and recommend improvements or solutions to same
- Assist in the creation of review processes and documentation
What we look for in you (ie. job requirements):
- 6+ months fighting internet-based risk, abuse, or fraud in an e-commerce or financial services environment
- BA / BS degree or equivalent practical experience
- A passion for fighting fraud and abuse
- The curiosity to self-drive investigations, identify patterns, and find the root cause
- Demonstrate our core cultural values: clear communication, positive energy, continuous learning, and efficient execution.
Nice to haves:
- An understanding of blockchain analytics and/or fraud trends within the cryptocurrency ecosystem.
Job ID: #G2595
#LI-Onsite
Commitment to Equal Opportunity
Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Know Your Rights notice here. Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law.
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