Ready to be pushed beyond what you think you’re capable of?
At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system.
To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems.
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Our work culture is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be.
Coinbase's Customer Experience (CX) organization plays a critical role in achieving our vision. Our team is dedicated to eliminating customer pain points, empowering our global user base via self-service and automation, and optimizing customer support interactions to create an effortless experience.
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Role Summary:
- As a Compliance QA Analyst specialising in Reporting and Data Analysis, you will play a crucial role in ensuring the accuracy and integrity of compliance information through detailed data analysis and reporting. You will be responsible for developing, maintaining, and enhancing reporting mechanisms, including dashboards and metrics, to provide actionable insights on compliance operations. Your expertise in analysing data trends will assist the team in validating the accuracy and reliability of compliance information.
Key Responsibilities:- Reporting and Data Analysis: Develop, maintain, and enhance reporting mechanisms, including dashboards and metrics, to provide actionable insights on compliance operations. Conduct in-depth data analysis to identify patterns, anomalies, and potential areas for improvement.
- Data Accuracy and Validation: Analyse data trends to validate the accuracy and reliability of compliance information. Monitor and track compliance metrics, identifying areas of concern and proposing solutions for improvement.
- Subject Matter Expertise: Act as a senior Subject Matter Expert (SME) on AML/KYC and Transaction Monitoring Level 1 reviews. Perform and oversee weekly audits, ensuring compliance with procedural requirements.
- Collaboration and Communication: Collaborate with cross-functional teams to gather data requirements and ensure data accuracy and completeness. Generate regular reports and presentations to communicate key findings and recommendations to stakeholders.
- Process Improvement: Stay updated with industry best practices and emerging trends in reporting and data analysis. Participate in process improvement initiatives to streamline data collection, analysis, and reporting processes.
- Support and Guidance: Provide support and guidance to team members on data analysis techniques and reporting tools. Conduct training for new QA and QC joiners and validate their practice cases. Provide feedback on drafted procedures to enhance clarity and consistency.
- Root Cause Analysis: Conduct root cause analysis on thematic issues, identifying procedural gaps or inconsistencies, and provide proposed solutions.
- Ad-hoc Projects: Support ad-hoc CX initiatives on new tooling enhancements, testing, and reporting. Assist in the implementation of new compliance-related tools and processes to enhance operational efficiency.
Qualifications:- Education: Bachelor’s degree in a relevant field (e.g., Business, Finance, Data Analytics).
- Experience: Minimum of 3 years of hands-on experience in data analysis and reporting, preferably within a compliance or regulatory environment. Proven experience in QA, Audit, or Financial Crime Investigation is highly desirable.
- Technical Skills: Proficiency in data analysis tools and software (e.g., ExcelGoogle Sheets, SQL, Tableau, Power BI). Intermediate proficiency in PowerPoint/Google Slides.
- Knowledge: Strong understanding of AML/KYC regulations, Transaction Monitoring, and related terminology. Knowledge of compliance regulations and best practices is a plus.
- Skills: Excellent analytical and problem-solving skills with the ability to interpret complex data sets. Strong attention to detail and accuracy in data analysis and reporting. Effective communication skills for presenting findings and recommendations.
- Attributes: Ability to work independently and collaboratively in a fast-paced, deadline-driven environment. Highly motivated, analytical, organised, innovative, and adaptable. Ability to multi-task and work both independently and as part of a team.
Nice to Have:- Experience with crypto exchanges or in financial services, particularly in payments, trading operations, or technical support.
- Advanced degree in business, finance, or legal fields.
- Advanced understanding of Google apps, JIRA, and Salesforce Service Cloud.
Job ID: #P60571
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Pay Transparency Notice: The target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + benefits (including medical, dental, and vision).
Commitment to Equal Opportunity
Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Know Your Rights notice here. Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law.
Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here).
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