Ready to be pushed beyond what you think you’re capable of?
At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system.
To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems.
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Our work culture is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be.
Coinbase's Customer Experience (CX) organization plays a critical role in achieving our vision. Our team is dedicated to eliminating customer pain points, empowering our global user base via self-service and automation, and optimizing customer support interactions to create an effortless experience.
As a Compliance Quality Assurance Analyst III on our Customer Experience team, you’ll join a high functioning team of passionate QA analysts who review TMS cases and ensure that these cases are completed in line with the regulatory and policy requirements.
What you’ll be doing (ie. job duties):
- Act as a senior Subject Matter Expert on Transaction Monitoring investigations and perform weekly audits on complex Triage, Escalations cases, Suspicious Activity Reports and investigations by applying a high degree of autonomy
- Proactively seek opportunities to tackle challenging and impactful assignments.
- Assist on 2LoD reviews and provide timely responses to findings
- Lead calibrations & office hours supporting other QA analysts
- Conduct root cause analysis on thematic issues
- Identify procedural gaps or inconsistencies and provide proposed solutions
- Conduct training of new QA and QC joiners along with validating their practice cases
- Collaborate with internal support teams across Data Analytics, Escalations teams, Financial Crime Compliance, and L&D to enhance processes and workflows.
- Present QA findings, insights, and recommendations persuasively to inspire positive change via weekly metrics/dashboards
- Provide feedback on drafted procedures regarding areas of opportunity and how the procedures can be enhanced to increase clarity and consistent execution
- Support agents in addressing their queries on complex procedural requirements
- Undertake highly complex audits that have a substantial impact on Compliance Operations, showing your ability to navigate intricate challenges.
- Apply in-depth knowledge of regulatory requirements when reviewing unusual or complex cases/scenarios
What we look for in you (ie. job requirements):
- 4+ Years hands-on experience in executing QA, Audit, or as a Financial Crime Investigator
- Working knowledge of BSA/AML laws, regulations, and rules for financial services/products
- ACAMS or equivalent AML qualification is strongly desired.
- Experience in assisting, developing, and producing metrics and reporting
- Strong written/verbal communication, critical thinking, and problem-solving skills
- Highly-motivated, analytical, organized, innovative, and adaptive
- Multi-tasking ability, team-oriented, and a self-starter
- Proven ability to work collaboratively with global partners in other functional units
- Exceptional work ethic and flexibility to work extended hours to meet deadlines, when necessary
- Ability to work with limited direction from management when situations occur
- Intermediate level in PowerPoint/Google Slides and Excel/Google Sheets
Nice to haves:
- Experience at crypto exchanges or in financial services, ideally in payments, trading operations or technical support.
- Advanced degree in business, finance or legal
- Advanced understanding of Google apps, JIRA and Salesforce Service Cloud
Job ID: P60565
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Pay Transparency Notice: The target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, and vision).
Commitment to Equal Opportunity
Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Know Your Rights notice here. Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law.
Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here).
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