Company Description

A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career. From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here. With a workforce of over 30,000 people, and more than 1,000 different job categories, the City of Philadelphia offers boundless opportunities to make an impact.

As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you’re interested in working with a passionate team of people who care about the future of Philadelphia, start here.

What we offer

• Impact - The work you do here matters to millions. 
• Growth - Philadelphia is growing, why not grow with it? 
• Diversity & Inclusion - Find a career in a place where everyone belongs.
• Benefits - We care about your well-being.

Agency Description

The mission of the Office of Homeless Services (OHS) is to make homelessness rare, brief, and non-recurring. OHS works collaboratively with a broad-based network of public and private providers focused on using practices that are informed by data, honor the different perspectives of all stake holders and are trauma informed. OHS works to maximize resources while monitoring emerging trends, tracking progress, and shifting priorities as needed.

Job Description

 The HMIS System Administrator has primary responsibility over project set-up, capacity building, strategic planning and administration of the Philadelphia CoC HMIS. Monitor HMIS activities and data entry for compliance to HMIS data standards. Monitor comparable databases for Victim Service Providers to ensure HMIS data standards are being met. Integrate the needs of new programs (e.g. VA, ESG) on HMIS for data collection and reporting, and develop new data entry and reporting protocols. Collaborate with the OHS/CoC team to ensure the data quality assurance plan is actualized and recommend changes based on system performance benchmarks. Ensure all functionality and services provided by the Software are optimized and used to the fullest of its capacities. Promote teamwork through consistency, reliability, and group cohesiveness.

This position will report to the HMIS Configuration Supervisor. This position sits in the Policy, Planning and Performance Management (P3) Division.

Essential Functions

HMIS Content Development

HMIS configurations

• Develop configurations for new and existing stakeholders in HMIS by gathering requirements, designing process workflows, developing use cases and test plans, implementing the changes to the system

• Monitor and measure deliverables and other required activities associated to ensuring users receive the proper HMIS related trainings.
• Configuration of provider specific reporting and workflow design to improve efficiency of data collection procedures.
• Collaborate with the HMIS Lead and the CoC Performance Management and Training Units in the development of appropriate training and guidance materials to support internal and external staff in understanding and meeting performance level standards.

Core Competency Content Development

• Assist in the development of core competency content for service provider agencies and OHS staff.

Technical Assistance

• Diagnose and troubleshoot technical and training issues reported by end-users via email or an internal ticketing system
• Offer advanced HMIS technical support for the development and implementation of program and system-level performance standards
• Integrate configurations of the infrastructure to allow new stakeholders into HMIS meet funding/ reporting requirements (such as Veterans, PATH, HOPWA, etc.)
• Respond to technical assistance questions from service providers in a timely manner via phone, email, and virtual support.

Policy and Procedural Development

• Provide, develop and maintain guidance for up to data training materials and guides related to the PhilaHMIS Governance Charter and Appendices.
• Review training materials and guides to ensure compliance with all applicable federal, state and local privacy statutes and regulations as it relates to HMIS configurations.

Competencies, Knowledge, Skills, and Abilities

• Knowledge of and experience with HMIS is required; experience with ClientTrack is preferred
• Knowledge of federal HMIS regulations
• Proficient in data entry and database management software
• Understanding of SQL, Tableau and relational databases
• Excellent project management skills
• Must possess strong analytical skills and be detail-oriented
• Project management experience evidenced by strong organizational skills, attention to detail, ability to multi-task and manage multiple deadlines in a fast-paced environment
• Experience with data tracking, analysis, reporting and program evaluation
• Ability to work independently and in teams to accomplish goals and drive outcomes
• Excellent interpersonal skills and a collaborative working style
• Excellent computer skills and proficient Microsoft office suite programs. Including but not limited to Excel, Word, Outlook, Access, PowerPoint and Microsoft Teams
• Excellent communication skills both verbal and written

ABILITY TO:

• Analyze and resolve complex problems.
• Present ideas effectively and clearly both orally and in writing.
• Ability to establish and maintain effective working relationships with associates and departmental officials.

Qualifications

Bachelor’s Degree required; Master’s Degree preferred in a related field and four (4) years’ work experience; or an equivalent combination of education and experience deemed to be adequate.

Additional Information

TO APPLY: Interested candidates must submit a cover letter and resume.

Salary Range: $75,000

Discover the Perks of Being a City of Philadelphia Employee:

• Transportation: City employees get unlimited FREE public transportation all year long through SEPTA’s Key Advantage program. Employees can ride on SEPTA buses, subways, trolleys, and regional rail for their daily commute and more.
• Parental Benefits: The City offers its employees 6 weeks of paid parental leave.
• We offer Comprehensive health coverage for employees and their eligible dependents.
• Our wellness program offers eligibility into the discounted medical plan
• Employees receive paid vacation, sick leave, and holidays
• Generous retirement savings options are available
• Pay off your student loans faster - As a qualifying employer, City of Philadelphia employees are eligible to participate in the Public Service Loan Forgiveness program. Join the ranks of hundreds of employees who have already benefited from this program and achieved student loan forgiveness.
• Unlock Tuition Discounts and Scholarships - The City of Philadelphia has forged partnerships with over a dozen esteemed colleges and universities in the area, ensuring that our employees have access to a wide range of tuition discounts and scholarships. Experience savings of 10% to 40% on your educational expenses, extending not only to City employees but in some cases, spouse and dependents too!

Join the City of Philadelphia team today and seize these incredible benefits designed to enhance your financial well-being and personal growth!

*The successful candidate must be a city of Philadelphia resident within six months of hire

Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that  are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated.

The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to faqpchr@phila.gov.

For more information, go to: Human Relations Website: http://www.phila.gov/humanrelations/Pages/default.aspx