C.H. Robinson is looking for a Collections Supervisor, to oversee a team focused on achieving accounts receivable goals while driving operational efficiency and team development. You'll manage workflows, resolve complex issues, and implement process improvements to enhance performance. By coaching team members and aligning their efforts with organizational objectives, you'll play a critical role in delivering results and fostering a collaborative, high-performing environment.
US customer portfolio / Second shift work (13:00-21:00/14:00-22:00)
Join us and have the flexibility to create a career that works with your life!
DUTIES AND RESPONSIBILITIES
The duties and responsibilities of this position consists of, but are not limited to, the following:
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- Arranges and oversees completion of all work on assigned Collections team
- Participates in the recruitment, selection, promotion, and alignment of qualified and diverse talent
- Outlines employee role accountabilities and expectations; manages performance to drive the right behaviors and improve results and provides useful real-time coaching, development activities and stretch assignments; supports employees with problem resolution
- Manages workflow, account assignments, account on-boarding, problem resolutions and resources for the team
- Partners with trainers to close team member knowledge and skill gaps
- Identifies, recommends, and implements improvements in processes to increase effectiveness of operations.
- Achieves accounts receivable operational goals i.e., DSO, Past Due Percentages
- Accountable for meeting organizational quality scores
- Understanding of department P&L
- Protects organization's value by keeping information confidential
- Troubleshoots complex issues with business partners and escalates critical business issues to leadership
- Continually expands and increases personal knowledge of accounts receivable, business partner and industry changes or trends
QUALIFICATIONS
Required:
- Minimum 1 year of applicable experience in Accounts Receivable and Collections or related finance operations processes
- Minimum 2 years of progressive experience fostering teamwork, mentoring, and coaching others or a managing a team
- Advanced proficiency in Microsoft Office Suite of programs, specifically Excel
- Ability to travel up to 10% (domestically)
Preferred:
- Bachelor's degree from an accredited university
- Experience working in a fast-paced, matrixed corporate environment
- Strong strategic orientation, business savvy, and influence skills
- Effective and flexible communication skills with the ability to influence key stakeholder groups
- High degree of professionalism, customer service orientation and interpersonal skills
- Good judgment with the ability to make timely and sound decisions
- Ability to prioritize and manage multiple responsibilities sound decisions
- Values a diverse and inclusive work environment
WHAT WE OFFER:
- Real opportunities to grow your talent in a fast-moving, global organization
- A fun, open, and inclusive workplace that encourages innovative thinking
- Possibility to develop your language skills in our multilingual offices
- Opportunities for professional growth with access to training platforms like Percipio and GoFluent
- Comprehensive benefits: competitive salary and performance-based bonuses, Private medical insurance, additional Life infurance, Cafeteria plan - My Benefit, Employee Assistance Program (EAP), Employee Stock Purchase Plan (ESPP) after one year of employment
Questioning if you meet the mark? Studies have shown that women, people of color, and individuals with disabilities may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we're building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!